Call Center Representative/Dispatcher

Description Build Your Future with Polestar! For over 41 years, Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community with trusted plumbing, heating, and cooling services. As a locally operated company, we are committed to delivering exceptional customer experiences and providing reliable solutions that keep our customers comfortable year-round. We're looking for a Customer Service Representative / Dispatcher who is organized, customer-focused, and thrives in a fast-paced environment. If you enjoy helping people, coordinating schedules, and being part of a supportive team, we'd love to meet you! CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER Polestar Plumbing, Heating & Cooling | Merriam, KS What We Offer • $21-$23 per hour • Weekly Pay • PTO + Paid Holidays • Matching 401(k) • Medical, Dental & Vision Benefits • Accidental & Critical Illness Coverage • Company-Paid $15,000 Life Insurance & Long-Term Disability • Growth and Advancement Opportunities • Stable, Year-Round Employment • Supportive, Family-Oriented Team Environment Responsibilities • Answer incoming customer calls and provide exceptional service with professionalism and empathy • Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms • Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery • Follow up with customers regarding completed work, open service requests, and warranty-related concerns • Resolve customer concerns and complaints with a solution-focused approach • Maintain accurate customer records, job information, and billing details • Assist field teams with scheduling updates, customer communication, and administrative support • Contribute to a positive customer experience that reflects Polestar's commitment to excellence Requirements • Must have night and weekend availability; this is not a Monday-Friday position • Strong understanding of HVAC, plumbing, or home service industry terminology preferred • Excellent communication, customer service, and interpersonal skills • Ability to multitask and remain organized in a high-volume environment • Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred • Strong attention to detail and problem-solving abilities • Basic computer proficiency and data entry skills • Reliable attendance and a positive team-oriented attitude Polestar has proudly served the Kansas City area for over 41 years and continues to grow. We are looking to hire immediately and our interview process moves quickly.