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Customer service representatives

Salary, job outlook, AI risk & career information

Median Salary

$42,830

~$21/hr · ~$3,569/mo

US Jobs

2.8M

Decline

AI & Automation Risk

9/10

Very High

AI & Automation Risk

Very High 9/10

The core duties of this role—answering questions, processing orders, and resolving complaints—are fundamentally digital and information-based, making them highly susceptible to AI-driven automation. Large Language Models and AI agents are already capable of handling complex natural language interactions, and the BLS specifically projects a decline in employment due to automation in this sector.

Salary by City — What You Actually Take Home

Real purchasing power = salary adjusted for cost of living. Higher = more money in your pocket.

City	Local Salary	Cost of Living	Real Purchasing Power
Midland, MIBEST VALUE	$49,930	Below avg (90.6)	$55,098
San Jose-Sunnyvale-Santa Clara, CA	$60,830	Above avg (113.1)	$53,804
Mankato, MN	$45,950	Below avg (87.6)	$52,426
Des Moines-West Des Moines, IA	$48,240	Below avg (92.8)	$52,010
Elkhart-Goshen, IN	$47,700	Below avg (92.5)	$51,542
Rochester, MN	$47,540	Below avg (93.0)	$51,141
Bismarck, ND	$45,650	Below avg (89.4)	$51,089
Dubuque, IA	$45,480	Below avg (89.1)	$51,067
Duluth, MN-WI	$44,420	Below avg (87.2)	$50,951
St. Cloud, MN	$45,460	Below avg (89.3)	$50,906
Sheboygan, WI	$46,160	Below avg (90.9)	$50,783
Fond du Lac, WI	$47,020	Below avg (93.0)	$50,572
Wausau, WI	$45,880	Below avg (90.7)	$50,562
Green Bay, WI	$46,290	Below avg (92.2)	$50,209
Cedar Rapids, IA	$44,650	Below avg (90.0)	$49,619