Spa Receptionist

Position Overview:   As a Spa Receptionist at Edgewood Tahoe Resort, you will be the first point of contact for our esteemed guests, embodying warmth, elegance, and impeccable service. You will ensure a seamless and exceptional spa experience from the moment of arrival to departure, in alignment with Forbes Five-Star standards.   Key Responsibilities: * Greet all spa guests with a gracious, welcoming demeanor, adhering to luxury hospitality standards. * Maintain detailed knowledge of spa treatments, therapists, promotions, and wellness programs to provide informed recommendations and upsell where appropriate. * Coordinate all spa reservations via phone, email, and in-person with precision and discretion. * Manage daily scheduling for spa therapists and ensure efficient appointment flow. * Ensure the reception area, retail displays, and waiting lounges are impeccably maintained and presented at all times. * Accurately process payments, reconcile daily transactions, and handle billing inquiries with confidentiality. * Collaborate with therapists, Spa Attendants, and other departments to ensure seamless guest service. * Respond promptly to guest requests, concerns, and feedback with professionalism and discretion. * Maintain strict confidentiality of guest information in accordance with resort and Forbes standards. * Perform other related duties as assigned to support the overall success of the team and business. Qualifications and Skills: * Ability to work flexible schedules, including nights, weekends, and holidays. * Minimum of 2 years in a luxury hospitality or spa environment. * Excellent interpersonal and communication skills, both verbal and written. * Proficient in spa software systems and Microsoft Office. * High attention to detail, organization, and ability to multitask in a fast-paced setting. * Warm, professional, and polished presentation. Physical Requirements: * Must be able to safely lift, move, and stack items weighing up to 40 lbs. *  Able to perform physical tasks, including bending, lifting, and standing for extended periods.