Scheduling Technician - VITA

SUMMARY: Under the direction of the Program Administrator, the Scheduling Technician serves as the first point of contact for clients at VITA’s main office. This role requires adept multitasking, including greeting clients, managing appointments, addressing inquiries, and ensuring that clients are fully prepared with the necessary documentation for their scheduled appointments. The Scheduling Technician also provides essential administrative support to tax preparers and site coordinators. In addition to delivering in-person customer service, the Scheduling Technician handles client interactions by phone, assisting with scheduling, rescheduling, and appointment confirmations ensuring a seamless appointment scheduling experience. weekdays, some evenings and Saturdays 32 hours a week