Job Description
To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.
The front desk performs many tasks requiring both interpersonal and technical skills
Duties and Responsibilities
* Greet and welcome patients as soon as they arrive at the office
* Check-in patients and hand proper paperwork
* Answer incoming phone calls and help patients with any dental request
* Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
* Provide basic and accurate information in-person and via phone/email
* Maintain office safety and security by following safety procedures and controlling access via the reception desk
* Book and Confirm patient's appointments
Skills and Qualifications
* Excellent customer service
* Proven work experience as a Receptionist or similar role
* Professional attitude and appearance
* Solid written and verbal communication skills
* Ability to be resourceful and proactive when issues arise
* Excellent organizational skills
* Multitasking and time-management skills, with the ability to prioritize tasks
* Spanish speaking required
Benefits
* 6 paid Federal Holidays after 90 days of employment
* 5 paid sick days
* 401k Matching after one year of employment
* Health/Dental/Vision insurance after 60 days of employment
Nothing in this job description restricts CaliDental’s right to assign or reassign job duties and responsibilities for this position at any time.