Front Desk Representative

Job Type: Part-Time Schedule: Approximately 20–30 hours per week, with some Saturdays required Pay: Based on experience About Us The Mount Tech is a growing technology installation company specializing in TV mounting, home audio, security cameras, networking, home theaters, and smart home solutions. We're looking for a friendly, dependable, and motivated individual to join our office team! This position is ideal for someone who enjoys interacting with customers, staying organized, and helping a growing business succeed. Key Responsibilities Answer incoming phone calls and assist customers with questions, service requests, and scheduling. Follow up with customers on outstanding quotes and help turn opportunities into booked jobs. Greet walk-in customers and provide a welcoming showroom experience. Learn and operate our Point of Sale (POS) system to assist with purchases and transactions. Assist customers with basic product information and available services. Maintain accurate customer records and update information in our CRM system. Help with general office duties, customer communications, and daily administrative tasks. Work closely with our teams to provide excellent customer service. What We're Looking For Strong communication and customer service skills. Friendly, professional, and positive attitude. Comfortable talking with customers over the phone and in person. Organized, dependable, and detail-oriented. Basic computer skills and willingness to learn new software. Ability to multitask in a fast-paced environment. Comfortable following up with customers and discussing quotes. Previous office, retail, or customer service experience preferred but not required. Bilingual (English/Spanish) is a plus! Schedule & Availability Approximately 20–30 hours per week. Flexible weekday scheduling based on business needs. Some Saturdays are required. Position is onsite at our Tyler, TX location. Why Join The Mount Tech? Be part of a growing local business. Friendly, team-oriented environment. Opportunity to learn about home technology and customer sales. Hands-on training with office software, customer management, and POS systems. Opportunity for professional growth as our company expands. We look forward to meeting you!