Receptionist

Position Summary:  The Receptionist, you will make an impact by assisting our clients with their risk management and insurance needs each and every day. Supervisory Responsibilities:  None Essential Tasks: * Greet all visitors that come into the office * Maintain tidiness of lobby and common areas * Assist customers with service requests by phone and email, process policy changes, assist with billing and claims * Manage incoming and outgoing mail * Identify opportunities to engage with customers * Enthusiastically engage in company culture and corporate goals * Identify complex requests and triage to designated service team or carrier * Maintain updated customer files including policy information, correspondence, and contact information Core Competencies: * Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner * Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly * Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences * Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively * Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals * Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction * Dependability: Acknowledgment of the importance of being present and punctual. * Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome * Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously * Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: * <1 years of experience in using a multi-line telephone system * Commitment to continuous learning  Licensing and Credentials: * N/A Systems: * Proficient with Microsoft Excel, Word, PowerPoint, and Outlook Physical Requirements: * Ability to lift 25 pounds * Repeated use of sight to read documents and computer screens * Repeated use of hearing and speech to communicate on telephone and in person * Repetitive hand movements, such as keyboarding, writing, 10-key * Walking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: * Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. * Employee Wellness Program * Company paid holidays, plus PTO Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled