IT Support Technician

    Now Hiring: IT Support Technician      What You’ll Do * Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail. * Properly escalate unresolved issues to external IT vendor while keeping staff updated. * Creates technical documentation and procedures and serves as a resource for training materials in response to staff inquiries for technical support. * New employee technology onboarding setup and administration: * Obtain and prepare necessary technology equipment for new/newly promoted employees * New user set-up of technology credentials (email, technology program access, etc.) * New employee day one technology equipment onboarding * Troubleshoot issues * Assist in maintaining our digital security policies, internally and externally. * Track and Maintain Technical inventory; ensuring technology is properly functioning and available for use.         Who You Are * A strong communicator with excellent verbal and written communication skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet deadlines. * Ability to act with integrity, professionalism, and confidentiality. * Ability to work independently. * Strong understanding of basic business math. * Strong customer focus, including the ability to manage customer needs and multiple work priorities. * Proficient with Microsoft Office Suite or related software. * A passion for serving others and making a difference in our community. * Someone who lives our values: Own It • Dare to Excel • Be Bold • Be Extraordinary • Win Together         What You Bring * Associate’s Degree in related field preferred. * Must have and maintain a valid New York State Drivers’ License and reliable transportation. * Strong Microsoft Office skills         Compensation: $23.00 - $29.00 an hour Competitive benefits and a career with purpose Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Ability to twist, bend and reach on a frequent basis. * Must be able to lift fifty (50) pounds at times. * Must be able to access and navigate each department at the organizations facilities. Core Values: * OWN IT. We are motivated and responsible for our actions and results. * DARE TO EXCEL. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box. * BE BOLD. We jump when faced with a hurdle. * BE EXTRAORDINARY. We exceed expectations of clients, customers, donors and colleagues. * WE WIN TOGETHER. We collaborate and celebrate. We drive forward as one team towards our mission.