Create an outstanding customer experience through exceptional service. Establish
and maintain a safe and clean environment that encourages our customers to
return. Demonstrate the company's core values of respect, honesty, integrity,
diversity, inclusion, and safety.
RESPONSIBILITIES
* Greet, engage, and assist customers.
* Process customer transactions through the check lane quickly, accurately, and
efficiently.
* Understand the Point of Sale (POS) system, and handle various tenders such as
Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks,
complex loyalty offers, coupons and checkout procedures according to company
policy.
* Understand and adhere to the company's limits on cash shortages and/or
overages and work honestly and effectively to control loss.
* Understand and adhere to guidelines on restricted sale items ( i.e., alcohol,
tobacco, DVDs).
* Report pricing discrepancies to the Scan Coordinator.
* Follow established policies and procedures (where applicable) for postage
stamps, gift cards, and coupons.
* Stay current with present, future, seasonal and special ads.
* Adhere to all food safety regulations and guidelines.
* Reinforce safety programs by complying with safety procedures and identify
unsafe conditions, accidents, or issues and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify
appropriate department or store manager of any items in need of repair.
* Create an environment that enables customers to feel welcome, important and
appreciated by answering questions regarding products sold within the
department and throughout the store.
* Adhere to all local, state and federal laws, and company guidelines.
* Ability to work cooperatively in high paced and sometimes stressful
environment.
* Ability to manage conflict in a reasonable, nonconfrontational and
cooperative manner.
* Ability to act with honesty and integrity regarding customer and business
information.
* Ability to follow directions and seek assistance when necessary to resolve
customer and business issues.
* Provide support and assistance through direct interaction with minors,
individuals with special needs, and/or older adults.
* Must be able to perform the essential functions of this position with or
without reasonable accommodation.
QUALIFICATIONS
Minimum
* Customer service experience
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
Desired
* Prior experience as a Bagger or Courtesy Clerk