Field Service Technician

Field Service Technician Department: Parts & Service Employment Type: Full Time Location: Milan, IL (120) Reporting To: Maria Badger Compensation: $25.00 - $45.00 / hour Description As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings. The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently. Key Responsibilities Essential Functions: Install, configure, and maintain equipment and systems at customer sites. Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations. Diagnose and troubleshoot technical issues, providing timely and effective solutions. Perform regular maintenance and repairs, ensuring minimal downtime for clients. Provide clear and detailed documentation of service activities and findings. Train customers on proper operation and maintenance of equipment. Maintain an elevated level of customer satisfaction through professional and courteous communication. Find and support opportunities for improved performance, cost-savings, and efficiency. Stay updated on the latest industry trends, technologies, and best practices. Adhere to safety protocols and company policies at all times. Expected hours of work: Work flexible hours as needed. Travel: A willingness to travel extensively and overnight Job Qualifications Education/Certifications: High School Diploma Valid driver’s license and a clean driving record. Experience: Proven experience as a Field Service Technician or similar role. Skills and Qualifications: Ability to program programmable logic controllers (PLCs) Strong technical knowledge of mechanical, electrical, and electronic systems. Ability to read and interpret technical manuals, schematics, and diagrams. Basic user abilities in Microsoft Office Suite. Excellent critical thinking skills and mindfulness. Effective communication and people skills. Ability to work independently and manage time effectively. Physical Requirements: Ability to sit, stand or bend for an extended period and lift to 50 pounds. Benefits Medical, Dental, Vision, and Life Insurance Flexible Spending Accounts (Medical and Dependent Care) 401(k) Plan with Company Match Generous Paid Time Off 10.5 Paid Holidays Career Development Opportunities