Monitor Technician

Description The Monitor Technician is responsible for coordinating ambulatory cardiac monitoring services, including Holter, Extended Holter, Event Monitor, and Mobile Cardiac Outpatient Telemetry (MCOT) monitoring. This position enrolls patients, provides monitor education, reviews and responds to monitor alerts, prepares preliminary reports, and communicates findings with patients, providers, and monitoring vendors. The Monitor Technician plays a key role in ensuring accurate monitoring, timely follow-up of critical findings, and efficient completion of diagnostic testing. Essential Responsibilities Maintain the Monitor Technician schedule within Epic and ensure patients are scheduled accurately according to provider orders. Prepare, enroll, and initiate Holter, Extended Holter, Event, and MCOT monitoring devices as ordered by physicians and advanced practice providers (APPs). Verify monitor registration, activation, and patient enrollment through Epic worklists and vendor-specific platforms. Educate patients regarding monitor application, device operation, symptom documentation, troubleshooting, wear-time requirements, and return procedures. Review incoming monitor alerts and data transmissions and promptly escalate urgent or critical findings according to established WCVM protocols. Communicate critical monitoring findings to the appropriate physician, APP, or clinical team member and document all notifications and actions taken according to departmental standards. Monitor vendor portals and Epic worklists to ensure timely review and processing of patient monitoring data. Prepare preliminary monitoring reports, verify report accuracy between vendor systems and Epic, and route completed reports to the Physician Reading Worklist for interpretation. Ensure all monitoring orders, reports, and supporting documentation are completed accurately and maintained within the electronic medical record. Ensure accurate charge capture and documentation for all monitoring services rendered. Respond to patient inquiries regarding monitor use, equipment concerns, monitoring procedures, and report status. Coordinate troubleshooting efforts, replacement devices, and technical support requests with patients and monitoring vendors. Serve as a liaison between monitoring vendors, providers, clinical staff, and patients to facilitate efficient monitoring operations. Assist with onboarding, training, and competency validation of cross-trained or coverage Monitor Technicians as assigned. Attend departmental meetings, training sessions, and educational programs as required. Identify workflow concerns, processing errors, or operational inefficiencies and promptly communicate recommendations and findings to management. Perform monthly reviews of unsigned reports, incomplete monitoring activities, and outstanding monitor returns, including patient follow-up as necessary. Monitor inventory levels and coordinate ordering and restocking of cardiac monitoring devices, supplies, and related materials. Maintain a clean, organized, professional workspace. Adhere to all applicable HIPAA, OSHA, safety, privacy, and organizational policies and procedures. Provide administrative support to the Device Department, including uploading remote monitoring reports into Epic and related duties. Perform additional duties as assigned to support patient care and departmental operations. Schedule Monday through Friday, 8:00 AM to 4:30 PM. Compensation The base pay range for this position is $18.00 - $21.50 hourly. Starting pay within the posted range is determined by factors including job-related skills, experience, education, and qualifications. The range provides the opportunity to progress as you grow and develop within a role. Benefits Winchester Cardiology offers a comprehensive benefits package, available upon eligibility, including: Medical, Dental, and Vision Insurance Life, Disability, and Supplemental Health Insurance Paid Time Off (PTO) Paid Holidays 401(k) Retirement Plan with Annual Employer Contribution Employee Perks & Discount Program Supplemental Benefits Options Minimum Qualifications High school diploma or equivalent. Previous experience in a healthcare, cardiac monitoring, medical assistant, telemetry, or related clinical support role preferred. Current BLS/CPR certification or ability to obtain within 90 days of employment. Basic understanding of cardiac monitoring systems and EKG interpretation principles. Comfortable utilizing electronic medical record systems. Excellent organizational, communication, customer service, and time management skills. Strong attention to detail and ability to prioritize multiple tasks. Ability to manage sensitive patient information and maintain strict confidentiality in accordance with HIPAA guidelines. Ability to work independently while exercising sound judgment regarding urgent patient findings. Preferred Qualifications Current Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential. Previous cardiac monitoring, monitor technician, telemetry technician, or cardiac rhythm management experience. Completion of a basic EKG or cardiac rhythm interpretation course. Experience reviewing ambulatory cardiac monitoring reports, alerts, and vendor-generated data. Experience working within Epic or a similar electronic medical record (EMR/EHR) system. Familiarity with MCOT, Holter, Extended Holter, and Event Monitor technologies. At least one year of experience working in a physician practice, cardiology office, hospital, or healthcare setting. Physical Requirements Ability to lift and carry up to 50 lbs. Ability to work at a desk for extended periods (sitting), up to 8 hours per day Ability to stand and walk for extended periods, up to 8 hours per day Ability to use a computer and standard office equipment for extended periods, up to 8 hours per day Ability to work on-site Monday through Friday All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies, safety measures, and any additional health protocols established to protect the well-being of patients, staff, and the community. Winchester Cardiology values diversity and is committed to creating an inclusive workplace for all employees. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (physical or mental), veteran status, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at tchandle@valleyhealthlink.com to request an accommodation. Winchester Cardiology and Vascular Medicine participates in E-Verify, the federal program for electronic verification of employment eligibility.