Claims Team Lead (AV)

About the role The AV Claims Team Lead is the working leader of the AV claims team. The role carries a reduced inventory of the most complex files, coaches adjusters on AV-specific evidence and liability analysis, and is the first escalation point for severity, litigation, and client-sensitive incidents. What you'll do Lead day-to-day work for the APD, BI, and Litigation Adjusters: assign files, balance inventory, and remove blockers Review and approve reserves, settlements, and coverage and liability decisions within delegated authority; escalate beyond it Handle or co-handle high-severity, high-visibility, and novel-liability AV files Coach adjusters through file reviews, side-by-side handling, and 1-on-1s; set the team's standard for AV evidence preservation and file notes Own the AV handling playbook: data-request templates, escalation triggers, reporting thresholds, and vendor and counsel guidelines Serve as the day-to-day contact for AV operator, carrier, and client partners, including incident updates and recurring reporting Monitor team performance and quality metrics; prepare weekly and monthly reporting for the Senior Manager Onboard and train new hires; identify skill gaps and recommend development plans Track AV legal, regulatory, and technology developments and turn them into handling updates Partner with Compliance, QA, Legal, and Product on process and tooling improvements Who you are Detailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including the difference between driver-assist (Levels 0–2) and driverless (Levels 3–5) systems, and how each level shifts responsibility between the human, the system, and the operator Determine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving system Request, preserve, and read AV evidence: telematics, event data, camera and sensor footage, remote-assistance logs, and software version Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures Work with AV operator safety, legal, and risk teams under tight response timelines Meet federal and state crash-reporting, privacy, and data-handling requirements for AV incidents Document files so a supervisor, carrier, or auditor can follow the liability decision Qualifications 7–10+ years of commercial auto claims experience across physical damage, bodily injury, and litigated files 2+ years leading, mentoring, or supervising adjusters Prior AV, rideshare, delivery, or trucking program experience preferred Strong analytical, communication, and client-management skills Comfort with KPIs, audit results, and data-driven coaching Bachelor's degree or equivalent claims experience Active adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hire Proficiency in the claims system, document management, and Microsoft Office Clear written and verbal communication with claimants, counsel, carriers, and client partners Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work 100% remote (home-based) role designed to support your work-life balance Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!