Team Lead, Real Estate Management

The Team We are seeking a Team Lead, Real Estate Management to join American Tower’s Property Management organization’s Real Estate Management team. The team focuses on improving the quality, accuracy, and consistency of landlord processes, inquiries, and documentation across the regional real estate portfolio. Day to day you will oversee property management activities across a defined portfolio, support process documentation, monitor performance, resolve escalated landlord and operational matters, and partner with cross-functional teams to support operational execution. As a Team Lead, you will coordinate complex ownership-centric matters, support standardization and sustained operational discipline, and help protect and maximize the value of the company’s real estate assets. RESPONSIBILITIES What You Can Offer Us * Responsible for leading talent selection, performance management, career development, and workforce planning within the approved headcount for the team.     * Monitor team workloads, productivity, quality, and service levels to ensure deliverables are completed accurately, within established expectations, and to operational standards.     * Maintain responsibility for a defined portfolio of work, projects, transactions, operational activities, or landlord relationships, serving as a subject matter expert within the assigned area.     * Serve as the primary escalation point for complex property owner, operational, or process-related issues; facilitate resolution and ensure timely communication with stakeholders.     * Ensure the accuracy and integrity of portfolio, ownership, financial, operational, and system data; maintain applicable documentation and records.     * Build and maintain strong relationships with property owners, vendors, and internal stakeholders to support effective issue resolution and operational execution.     * Partner with management to deploy new systems and technologies, implement operational strategies, improve business processes, and achieve key performance indicators and organizational objectives.     * Identify trends, recurring issues, process gaps, and operational risks; recommend and implement sustainable solutions to improve performance and stakeholder experience.     * Contribute to process documentation, training materials, standard operating procedures, and knowledge management initiatives.     * Other duties as assigned.     QUALIFICATIONS What You Need to Succeed * Bachelor’s degree required; concentration in Business, Finance, Operations, and/or a related field preferred. * A minimum of 7 years of property management operations, payment processing, finance operations, and/or shared services within telecom, REIT, infrastructure, or related industries experience required. * Strong understanding of property management, real estate operations, landlord relations, lease administration, transaction processing, operational controls, or related business functions. * Working knowledge of enterprise resource planning or finance systems and comfort with case-management or workflow tools; Salesforce experience strongly preferred. * Demonstrated success in process documentation, operational improvements, and adoption of standardized practices. * Strong analytical and problem-solving skills; ability to identify trends, operational risks, and data issues. * Approximately 15% travel may be required in support of the position’s responsibilities. * Fluency in English required; multilingual capabilities preferred. * Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines. * Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. * Strong leadership skills; ability to drive and motivate team to achieve results. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com  American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP).  For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here [https://www.americantower.com/us/careers/benefits] to learn more.