Dispatcher

Job Summary:  The Dispatcher position coordinates operator routes and vehicles, including assigning routes and vehicles to CDL and Non-CDL Operators, monitoring service according to established policies and performs as a CDL/Non-CDL Operator as needed. Work is performed under the moderate supervision of an Operations Supervisor, and is a safety-sensitive position subject to DOT FTA Drug and Alcohol testing requirements. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions: * Monitor and coordinate the real-time movement of Max and Flex & Move vehicles across assigned routes to ensure safe, on-time service. * Communicate continuously with drivers via radio, mobile data terminal, or phone to relay route changes, delays, detours and service alerts. * Respond promptly to emergencies and safety events by dispatching appropriate personnel, supervisors or emergency responders. * Adjust schedules, reroute vehicles, or deploy relief drivers in response to traffic conditions, road closures, weather events, or service disruptions. * Ensure compliance with TACC policies, DOT/FTA regulations and safety protocols. * Provide clear, professional communication to the public, other agencies, or law enforcement regarding service status when required. * Support accessibility services by coordinating Move scheduling and ensuring ADA compliance where applicable. * Track vehicle locations and schedule adherence using GPS/AVL systems and computer-aided dispatch (CAD) software  Physical Requirements and Working Conditions  Physical Requirements: Vision & Hearing * Normal or corrected vision sufficient for prolonged close work at a computer screen (reading spreadsheets, mapping software, timetables) * Ability to read fine-print schedules, maps, and data tables accurately * Hearing sufficient for phone calls, radio traffic (if monitoring operations), and meetings Physical Demands * Primarily sedentary — extended periods sitting at a desk/workstation (often 6-8+ hours) * Repetitive use of hands/wrists for typing and mouse use * Light lifting may be required (< 20 lbs) Cognitive/Mental Demands * Sustained concentration for detailed, data-heavy work * Ability to manage multiple constraints simultaneously  * Comfort with recurring deadline pressure  Working Conditions: Environment * Primarily indoor office setting * 8 – 12-hour shifts Work Pace & Pressure * May be called upon during service emergencies to make rapid schedule adjustments — this can mean irregular hours during disruptions * Collaborative work with Dispatchers, Schedulers, Operations Supervisors and Managers  Tools & Technology * Heavy use of specialized scheduling software and GIS mapping tools * Regular use of spreadsheets and databases Qualifications and Special Requirements Minimum Qualifications: * High school diploma or GED. Preferred Qualifications: * One to Three years’ experience in dispatch or scheduling role in public transportation * Valid Class B commercial driver’s license with airbrake and passenger endorsements. Special Requirements: * Must possess a minimum 1-year DOT card upon hire * Must be able to pass a DOT FTA drug and/or alcohol test. * Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.