Customer Rep/Station Attendant

  Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner.  This position plays a fundamental role in the quality of service that is provided to our clients/passengers.  CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints.     In some locations CSR will also perform Station Attendant duties.   JOB SPECIFIC RESPONSIBILITIES:                                            * Provide an exceptional customer experience. * Call customers to advise about changes or cancellations of scheduled runs. * Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. * Responsible for cash management and compliance. * Operates cash register and/or credit card equipment. * Sells and processes ticket orders via telephone, internet, and over the counter. * Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box. * Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. * Assist customers with luggage ID tag and transfer to luggage compartment. *  Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. * Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies * Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) * Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles * Assist with cleanliness of Driver dorms (certain locations) * Other duties assigned by Manager    EXPERIENCE:     2 years of job-related experience Bilingual (English/Spanish)  PHYSICAL DEMANDS:    Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.  We offer benefits: * Medical Insurance *   Dental Insurance *  Vision Insurnace *  Life Insurance *  Aflac *  401k *  And many more!!!!!!!