Front Desk Receptionist

US Foot & Ankle Specialists is looking for a friendly, dependable Medical Front Desk Receptionist to join our team. If you enjoy helping people, staying organized, and working in a busy healthcare environment, we'd love to meet you!   As the first point of contact for our patients, you'll play an important role in creating a positive patient experience while supporting the day-to-day operations of the medical office.    Essential Functions/Responsibilities (other duties may be assigned):  * Greet patients upon arrival and address questions and concerns  * Answer incoming calls, provide information, transfer calls, and take messages as needed  * Schedule appointments and manage multiple provider calendars  * Register new patients and update existing patient demographics and financial information  * Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff  * Maintain and update patient records through data entry, faxing, and scanning  * Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items  * Review and update accounts receivable/payable changes since prior visits  * Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly  * Monitor office supply inventory, place orders, and coordinate equipment maintenance and service  * Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments  * Prepare and process daily reports, deposit slips, and upload financial records to shared files  * Review billing claims and denials; gather required information from providers or patients to resolve issues  * Support additional office tasks and projects as needed  Required Skills and Experience:  * High School Diploma or GED equivalent  * 2+ years of administrative support experience in a medical environment preferred  * Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred  * Excellent customer service and interpersonal skills   * Strong communication, multi-tasking, and problem-solving skills  * Ability to thrive in a fast-paced and demanding work environment  * Strong attention to detail and a commitment to achieving high levels of patient satisfaction  * Ability to maintain confidentiality and uphold HIPAA compliance at all times  * Sound judgment and discretion in handling sensitive information  * Team-oriented mindset, flexibility, and a willingness to learn  * Ability to travel between local office locations, as needed  * Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems   Benefits Offered:  * Health Insurance (Single & Family plans available)  * Life Insurance  * Disability Insurance  * 401(k) Plan with Company Match  * Employee Discount Program  * Paid Time Off (PTO)  * Paid Holidays  Physical Requirements:  The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:  * Sit, talk, hear, and use hands to write, type, or operate office equipment  * Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell  * Perform repetitive motions, including reaching overhead and typing  * Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds  * Maintain peripheral vision, depth perception, and focus adjustments