Medical Office Receptionist

  MEDICAL OFFICE RECEPTIONIST Beacon Behavioral Health Partners Reports To: Office Manager or Program Director POSITION SUMMARY * The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon’s outpatient behavioral health program * This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members * The Medical Office Receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team KEY RESPONSIBILITIES * Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner * Answer, screen, and route incoming phone calls, messages, emails, and general inquiries * Support patient scheduling, appointment confirmations, cancellations, and rescheduling * Assist with patient check-in and check-out processes * Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation * Support intake, admissions, referral, and new patient coordination activities as needed * Maintain accurate patient, office, and administrative records in accordance with company procedures * Coordinate communication between patients, families, providers, clinical team members, and administrative staff * Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member * Maintain office supplies, forms, shared spaces, and general front desk organization * Support billing, authorizations, insurance documentation, or related administrative workflows as assigned * Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed * Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements * Assist with special projects, office initiatives, and other duties as assigned QUALIFICATIONS * High school diploma or equivalent required * 1–2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred * Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred * Strong communication, customer service, organization, and follow-through skills * Ability to manage multiple priorities in a busy office environment * Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems * Ability to handle confidential information with professionalism and discretion * Dependable, detail-oriented, patient-focused, and team-oriented PREFERRED EXPERIENCE * Experience supporting a behavioral health or healthcare office * Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records * Experience working with patients, families, providers, and referral partners * Bilingual skills preferred, based on program and market needs SUCCESS IN THIS ROLE * Creates a positive and professional first impression for patients and families * Keeps front desk workflows organized, accurate, and timely * Communicates clearly and professionally with patients, families, providers, and team members * Supports efficient scheduling, documentation, and patient coordination * Helps the outpatient program operate smoothly and consistently EQUAL OPPORTUNITY STATEMENT * Beacon Behavioral Health Partners is an equal opportunity employer * We are committed to creating an inclusive environment for all employees and applicants