Job Summary:
Completes repairs and rebuilds on engine products in a service workshop under
supervision
Key Responsibilities:
Applies documented procedures and policies to complete basic repairs and
schedule maintenance, including preparing required parts and tools Disassemble,
inspect and clean engines and /or engine components Assists with completion
required documentation, such as work completed documentation, time sheets,
warranty claims and quality forms, via handwritten forms or business system
input screens Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation Ensure
adherence to all relevant Health, Safety & Environmental policies, procedures
and legislation and reports any issues / incidents to their supervisor
RESPONSIBILITIES
Competencies:
Communicates effectively - Developing and delivering multi-mode communications
that convey a clear understanding of the unique needs of different audiences.
Ensures accountability - Holding self and others accountable to meet
commitments.
Nimble learning - Actively learning through experimentation when tackling new
problems, using both successes and failures as learning fodder.
Plans and aligns - Planning and prioritizing work to meet commitments aligned
with organizational goals.
Health and Safety Fundamentals - Champions and models proactive health and
safety behaviors by identifying, reporting and participating in actions to
improve health and safety in order to build an interdependent culture and
contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop
troubleshooting plan; troubleshoots issue following guided work flows,
procedures, specialized equipment such as mechanical and electronic service
tools, and diagnoses computer software to isolate failed components to enable a
successful repair; validates repair by duplicating complaint to ensure it has
been resolved; documents results of troubleshooting in business systems to
communicate what has been done for payment and historical tracking.
Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards
on working with low and/or high voltage by complying with all safe work
procedures including Personal Protective Equipment to create a safe work
environment; applies basic electrical theories and electronics components
knowledge using appropriate tools and procedures to diagnose and repair products
safely and efficiently.
Electronic Service Tool Application - Identifies the suite of available hardware
and software tools required for a service event; utilizes the appropriate
electronic tool set to maintain the product or diagnose and troubleshoot an
issue; interprets electronic tool results or recommendations to determine next
steps for service resolution.
Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards
by complying with all safe work procedures including Personal Protective
Equipment to create a safe work environment; applies mechanical principles and
theories using appropriate tools and procedures to diagnose and repair products
safely and efficiently.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical
products following guidelines, using required tools within standard repair time
to ensure a quality repair; disassembles and assembles engines or power
generators following guidelines, using required tools to ensure a clean and
organized environment; inspects and replaces parts and components following
re-use guidelines to minimize customers cost of ownership; performs progressive
damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical
information; captures specific data using required service tools; follows
procedures and documents required information in the service management system
in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes
available resources including data management tools; elevates issues to a higher
level of expertise, balancing timeliness of customer response with investigation
efforts; captures all troubleshooting steps in the appropriate database in order
to ensure seamless transitions and accurate response to ticket resolution in a
timely manner.
Values differences - Recognizing the value that different perspectives and
cultures bring to an organization.
QUALIFICATIONS
Some travel may be needed depending on workload.
- This position is subject to Federal Transit Administration random and
pre-employment drug testing requirements. This roll will be subject to on-going
random drug and alcohol testing.
- A current valid license is required for this role
- Must be 18 years old with 2 years driving experience
- This role requires a 5 year motor vehicle report, free from major
violations
- A current valid license is required for this role
- Must be 18 years old with 2 years driving experience
- This role requires a 5 year motor vehicle report, free from major violations
- This position is subject to Federal Transit Administration random and
pre-employment drug testing requirements. This roll will be subject to on-going
random drug and alcohol testing.
Education, Licenses, Certifications:
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
This position may require licensing for compliance with export controls or
sanctions regulations.
Experience:
Minimal level of work shop experience required
Basic level knowledge of and/or experience with engine products
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between
locations and include options such as our 401(k) Retirement Savings Plan, Cash
Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account,
Domestic Partners Coverage and a full complement of personal and professional
benefits.
Cummins is an equal opportunity employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.