Medical Support Assistant (MSA)

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.   JOB SUMMARY: The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).   ESSENTIAL FUNCTIONS: • Manages the schedules and treatment of CBOC patients. • Maintains electronic logs/files in conjunction with the consult/appointment process. • Greets and checks in patients, updating records as necessary. • Coordinates patients' schedules and clinic flow. • Performs clerical and administrative functions to maintain patient data. • Schedules new and established patient appointments. • Tracks and facilitates completion of encounters and consults. • Participates in PACT team huddles and team meetings to manage and plan patient care. • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). • Manages electronic wait list to verify and validate accuracy and resolve issues. • Performs administrative follow up actions. • Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. • Evaluates patient information and clinic schedule lists to determine whether patient is vested. • Gathers information and collects/compiles data to meet the needs of the service. • Deals effectively with individuals who may be ill, irritable, or otherwise hard to please. • Maintains alertness to patients requiring immediate treatment. • Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC). • Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program. • Verifies that required appropriate individuals have completed CBOC/VA paperwork. • Schedules and notifies patients of follow-up appointments/referrals. • Assists in the coordination of supplies/equipment. • Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient. • Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion. • Acts as a liaison between contractor and the VAMC. • Participates in the ongoing Performance Improvement Program between STGi and VAMC. • Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards. • Maintains confidentiality of all information and support patients’ privacy, rights, and safety. • Performs other work-related duties as assigned.