At Safe Haven Security, we are more than just a home security company! We are a
team of dedicated professionals who are passionate about making a difference in
the lives of our customers and our employees. Our mission is to provide peace of
mind and protection to families across the country, and we achieve this by
offering cutting-edge security solutions and exceptional customer service.
Position Summary
Safe Haven Security is looking for an Installation Technician / Security Advisor
to join our organization. In the role of Installation Technician / Security
Advisor you will play a crucial role in providing best-in-class service to our
customers by installing, servicing, and troubleshooting residential alarm and
automation systems. Your primary goal will be to ensure the proper functioning
and optimal performance of security systems, providing our customers with peace
of mind and protection.
In this role you will:
* Perform installation of security alarm systems including control panels,
sensors, cameras, and other related equipment.
* Engaging in sales consultations with customers to understand their needs and
recommend appropriate security solutions.
* Diagnose and troubleshoot technical issues related to the customer's security
alarm systems, identifying root cause, and implementing appropriate solutions
to ensure proper function.
* Conduct thorough testing of installed security systems to ensure all
components are functioning correctly and make necessary adjustments or
repairs.
* Educate customers on the proper use and functionality of their security alarm
systems, ensuring they are comfortable and confident in operating the
equipment.
* Complete all necessary paperwork, including installation reports, service
tickets, and inventory records, ensuring accurate and up-to-date
documentation of all installations and repairs.
* Stay updated on knowledge of security alarm systems, emerging technologies,
and industry standards in a fast-paced, and demanding work environment.
To be successful in this role, you should have:
* The ability to obtain or possess basic tools necessary for the job duties.
* Proficient in installing, troubleshooting, and maintaining security alarm
systems, including control panels, sensors, cameras, and related equipment.
* Excellent interpersonal and communication skills to interact with customers
in a professional and courteous manner, providing clear instructions and
addressing any concerns or questions.
* Ability to diagnose and resolve technical issues efficiently, utilizing
problem solving skills to identify root causes and implement effective
solutions.
What Safe Haven requires in a candidate:
* Auto insurance coverage must meet company standards throughout employment.
* Must be able to obtain or possess an alarm agent permit where applicable and
according to Federal, State, and Municipal laws.
* Must be able to obtain or possess a valid driver's license and driving
history must meet company standards throughout employment.
* High School diploma, or equivalent.
Physical requirements of the role:
Candidates in the role of Installation Technician / Security Advisor must meet
these physical requirements to ensure not only their own safety, but also the
quality and reliability of the installations performed. All potential employees
will be evaluated for these requirements as part of the hiring process.
* Sustained periods of standing, climbing on ladders, and maneuvering in tight
spaces.
* Ability to use hand and power tools, and the ability to handle small
components accurately.
* Ability to lift, carry, and position heavy objects up to 50 pounds,
potentially overhead or in awkward positions.
* Keen eyesight for detailed work.
* Frequent bending, crouching, reaching, and maintaining balance while working
on ladders or at elevated heights.
* Capability to work in diverse indoor and outdoor environments, enduring
temperature fluctuations and inclement weather.
* Ability to drive personal vehicle for long periods of time throughout the
day.
Qualifications
About Safe Haven
At Safe Haven Security LLC, we are more than just a home security company. We
are a team of dedicated professionals who are passionate about making a
difference in the lives of our customers and our employees. Our mission is to
provide peace of mind and protection to families across the country, and we
achieve this by offering cutting-edge security solutions and exceptional
customer service.
When you join Safe Haven Security LLC, you become part of a dynamic and
innovative organization that is committed to excellence. We believe in investing
in our employees and providing them with the tools and resources they need to
succeed. We offer comprehensive training programs, ongoing support, and
opportunities for growth and advancement.
At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and
mutual respect. We believe that our employees are our greatest asset, and we
strive to create a positive and inclusive work environment where everyone feels
valued and appreciated.
As a company, we are dedicated to staying at the forefront of the industry,
constantly evolving and adapting to meet the changing needs of our customers. We
embrace innovation and technology, and we are always looking for talented
individuals who share our passion for excellence.
If you are looking for a rewarding career in the home security industry, Safe
Haven Security LLC is the place for you. Safe Haven has won several awards
including being one of "America's Greatest Places to work" from Newsweek and is
the 6-time winner of Inc. Magazine's America's Fastest-Growing Private
companies. Join our team and be part of an organization that is committed to
making a difference and creating a safe and secure environment for every home we
serve.
Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We
celebrate diversity and are committed to creating an inclusive environment for
all employees.
Why Join Safe Haven
* Weekly pay, commission earned on installs, with uncapped earning potential
* Mileage reimbursement
* Comprehensive paid training
* Paid Time Off (PTO) program and paid holidays
* Medical, Dental, Vision, 401k, and Life Insurance Coverage
* Employee Assistance Program (EAP)
* Recognized by Newsweek's "America's Greatest Workplaces"!
* Safe Haven is the largest employee-based ADT Authorized Dealer