Dispatcher - Full Time - Lawrence

Position Summary / General Scope: Emergency Medical Dispatcher (EMD) acts as the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances while providing pre-arrival instructions to callers. They are responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportation, and ensure timelines are being met or new arrival expectations are set. Key Responsibilities * Answering and processing emergency and non-emergency calls, rapidly assessing the nature and location of medical emergencies. * Rapidly gather relevant information * Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources * Provides crucial, step by step medical instructions to callers while responders are en route.  * Review available resources and communicate expected arrival times with healthcare facilities * Maintain communication and expectations with healthcare facilities * Monitors field personnel locations, track status, and manage logistics using GPS and CAD systems.  * Maintains accurate, real time records of calls and incident times. * Multitask data entry 20-30 words per minute with active listening during call processing. * Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times. * Must maintain a reliable attendance record * Completes other duties as requested and assigned  Education: * High school diploma or GED equivalent. Licensure, Certification, Registration: * EMD Certification * CPR Certification * 911 Certification * Telecommunicator Certification Experience: * Must have minimal medical training or telecommunications experience, or at least one year of experience as an EMS or Public Safety Dispatcher.  * Experience with computer systems required, including web-based applications and some Microsoft Office applications preferred. Knowledge, Skills and Abilities: * Excellent verbal communication, communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions. * Ability to speak clearly and concisely, providing detailed information under stressful circumstances. * Ability to record, transmit and report information accurately. * Analytical skills to gather and interpret data * Ability to exercise sound judgment and discretion at all times * Knowledge of medical terminology preferred, not required. * Ability to work in fast-paced environment and multi-task * Ability to work well independently and within a team setting Requirements: * Day, Evening, Overnight, Weekends and Holidays may be required. * Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.  * Comply with UDS drug screening at any and all times * Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually. Physical, Mental and Sensory Requirements * Ability to hear various frequencies, distinguish sounds and work in environment with consistent background noise.  * Consistent close eye work and clear vision for screens, color/depth perception, and peripheral vision for data analysis and monitoring. * Clear, concise verbal communication, potentially shouting or speaking loudly over noise, and active listening. * Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged time periods. (fingering, pushing, pulling). * Ability to sit, stand and alternate positions for extended periods of time. * Exerting light force up to 10-25 lbs. for tasks like lifting, carrying, pushing/pulling.  * Ability to work in environment with constant phone/radio calls, interruptions, urgent/emergency situations, and emotionally charged callers. * Strong multitasking, problem-solving, attention to detail, memory, and emotional stability in stressful environments