Service Technician

    Position Specifics Department:     Service Reports to:       Service Manager / Store Manager Purpose Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.  Responsibilities * Performs diagnostics and repairs on agricultural equipment and technology * Participates in all job-related training and development.  * Conducts or supports customer clinics * Performs diagnostics and repairs in the field as required  * Accountable for billable time and assigned work orders  * Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information * Operates and maintains vehicles, tools, and equipment required to perform job responsibilities * Maintains a clean work area and performs work in a neat and orderly fashion * Follows all safety rules and regulations in performing work assignments * Maintains current knowledge of John Deere and competitive products * Other tasks assigned by management           Experience, Education, Skills and Knowledge: * Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred * Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty * Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment * Experience operating vehicles, tools, and equipment for diagnostic purposes * Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred  * Experience working cooperatively in a team environment * Experience communicating effectively verbally and in writing * Must have an adequate toolset to perform job responsibilities * Physical demands including lifting up to 75 lbs., walking, standing, and sitting.  * High School Diploma, GED, or equivalent experience required; Associates degree preferred * Valid driver’s license required; CDL (Commercial Driver’s License) preferred