Retail Returns Specialist

RETAIL RETURNS SPECIALIST – THE UPS STORE Locations: Multiple openings across Long Island and NYC Pay: $17.00/hour Job Type: Full-time or Part-time Schedule: Must be available to work Monday–Sunday ---------------------------------------- START YOUR CAREER WITH THE UPS STORE Looking for an opportunity to get started in retail, build valuable customer service skills, and grow into a larger role? The UPS Store is looking for friendly, dependable, and motivated Retail Returns Specialists to join our multi-location team across Long Island and New York City. This is an entry-level position designed to be a starting point within our organization. You’ll begin by learning customer service, Amazon and retail returns, package handling, and daily store operations. As you demonstrate reliability, accuracy, strong customer service, and a willingness to learn, you’ll have opportunities to train in additional areas—including shipping, packing, printing, and mailbox services—and work toward advancement into a Retail Sales Associate position. ---------------------------------------- WHAT YOU’LL DO * Greet customers and provide friendly, professional service * Assist customers with Amazon and other retail returns * Scan QR codes, labels, and packages using store systems * Follow return instructions and ensure transactions are processed accurately * Prepare, consolidate, organize, and stage returned merchandise * Help customers understand the return process and resolve basic questions * Handle customer packages and merchandise carefully * Maintain a clean and organized returns and customer-service area * Assist team members during busy periods * Participate in ongoing training and development ---------------------------------------- YOUR GROWTH PATH Retail Returns Specialist → Retail Sales Associate → Leadership Opportunities The Retail Returns Specialist position is designed to help you build a strong foundation in our business. As you develop your skills, you may have the opportunity to receive additional training in: * Domestic and international shipping * Professional packing * Printing and document services * Mailbox services * Point-of-sale and additional store systems * Sales and customer service * Additional operational responsibilities Employees who successfully develop these skills may be considered for advancement into our Retail Sales Associate position and future leadership opportunities. ---------------------------------------- WHY YOU’LL LOVE WORKING HERE * Consistent hours — no late nights (stores close by 7:00 PM Monday–Friday, 5:00 PM Saturday, and 3:00 PM Sunday) * Paid training and ongoing development * Clear opportunities to learn new skills and advance * Sick pay, dental and vision insurance, and 401(k) with company match * Employee discounts on products and services * Free parking and uniforms provided * Career opportunities across our 12+ locations throughout Long Island and NYC ---------------------------------------- WHAT WE’RE LOOKING FOR * No previous shipping experience required * Retail or customer service experience is a plus * Friendly, professional, and comfortable interacting with customers * Reliable and punctual * Strong attention to detail * Comfortable learning computers, scanners, tablets, and store systems * Able to work efficiently in a fast-paced environment * Ability to lift up to 40 lbs and stand for extended periods * Availability to work weekends as needed * Positive attitude and willingness to learn new skills * Interest in growing into additional responsibilities ---------------------------------------- BUILD YOUR FUTURE WITH US This position is more than processing returns. It’s an opportunity to get your foot in the door, learn the business, and develop into a well-rounded member of The UPS Store team. Start as a Retail Returns Specialist, build your skills through hands-on training, and work toward your next opportunity within our organization. Hourly Pay: $17.00/hour Job Type: Full-time or Part-time We are an equal opportunity employer committed to diversity and inclusion in the workplace.