Field Service Technician

SKILLS & EXPERIENCE REQUIRED Mechanical * Able to understand and read mechanical plans, drawings, and site layouts * Knowledge of industrial equipment  * Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position * Knowledge on how to troubleshoot improperly operating equipment * Willingness and aptitude to learn new mechanical skills * Knowledge of VFD and/or PLC’s in industrial setting preferred * Knowledge of rigging, forklift operation, and confined space entry preferred * Welding, rigging certification preferred   Computer Skills * Ability to perform basic tasks on a computer including Microsoft Office Suite * Ability to perform basic tasks on a mobile device * Microsoft Dynamics 365, Excel abilities are preferred   Energy & Drive * Self-motivated to complete assigned tasks * Will be energized by challenges and drawn towards opportunities * Will be focused on reaching a quality solution which is acceptable to our customer and the business   Organizational * Confident and professional when representing the company * Collaborate with engineering, sales, and service teams to deliver a seamless customer experience   Personal and Interpersonal * A strong sense of customer focus (internal/external) * Professional demeanor in customer-facing roles * Ability to work independently and collaboratively in a team   Quality Assurance * Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions * Contribute to general improvements in the quality and key activities of the department/area   Training * Participate in training where/as required * PEC Core (OSHA 30)  * Welding capabilities    Health, Safety and Environment * Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction * To be safety conscious and report any safety hazards to the HSE representative   COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings) * 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest * Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information * FREE MDLIVE virtual visits (when enrolled in an NOV medical plan) * FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician). * FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees) * All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals * All regular full-time employees receive up to 11 paid holidays per year RESPONSIBILITIES RESPONSIBILITIES * Provide immediate, customer-focused support to yield 100% customer satisfaction. * Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components * Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability. * Installation of NOV FMS products as needed by the business * Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products. * Timely and accurate completion of Field Service Reports.  * Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice. * Identify opportunities for improving processes using Lean tools. * Travel primarily Mon-Fri up to 75% sometimes on short notice * International travel may be required 1-2 times yearly   JOB REQUIREMENTS  * Work in harsh environments including rain, snow, heat, and heights with safety harness * Must be able to constantly walk and stand * Must be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and hands * Must be able to perform labor actions such as wrenching, pulling, and pushing * Must be able to lift up to 50 pounds * Excellent communication and customer service skills * Ability to work independently in the field and manage time effectively * Ability to work overtime and weekends * Willingness to travel frequently and work in various field conditions * Valid driver’s license and clean driving record * Commitment to safety and quality in all service operations * Must be able to pass a background, drug test, and health screenings QUALIFICATIONS * Mechanical Installation/Service Work at least 5 years * OSHA 30, NCCCO Rigger I (preferred) * Welding, rigging, and fork lift operation (preferred)