MAJOR FUNCTION:
A nonexempt, clerical position that supports the daily activities of the medical
offices including greeting patients in a prompt, courteous, and professional
manner, telephone coverage, appointment scheduling, patient registration,
insurance eligibility and patient referrals. This position answers telephone
calls in a prompt, courteous, and professional manner, appropriately addresses
the call by responding to the inquiry or transferring the caller to the
appropriate personnel or initiates a triage task for response by medical
personnel. Coordinates reminder calls to all patients scheduled the following
business day as needed. Schedules patient studies recommended by provider(s).
Greets and directs patients and visitors. Coordinates referrals for patients
through insurance and physician offices. Collects payments from patients and
reconciles daily cash reports.
Education & Experience:
* High school diploma or GED equivalent.
* One year of experience in customer service or reception preferred.
* Experience in a medical practice or health care environment strongly
preferred.
* Completion of Medical Terminology Course strongly preferred.
Certification/ Licensure:
* N/A
Knowledge & Skills:
* Knowledge of medical terminology and organization services.
* Knowledge of individual responsibilities to accurately direct callers.
Physical Requirements:
N: Never O: Occasionally (80%)LiftingOStandingOSittingCLifting
20-50lbsOClimbingOKneelingOLifting>50lbsOCrouchingOReachingOCarryingOHearingCWalkingOPushingOTalkingCVisionC Environmental
Conditions:NoiseOVaried TemperaturesNCleaning AgentsONoxious odorsNPatient
ExposureOOperative EquipmentO
BENEFITS INFORMATION:
Click Here to Review Our Great Benefits Offerings
[https://www.inspirahealthnetwork.org/employee-benefits-staff]