GENERAL DESCRIPTION OF POSITION
The Teller II conducts transactions with speed, accuracy, and efficiency,
meeting or exceeding service quality standards while safeguarding bank assets
assigned to them. This role contributes to the bank's growth by promoting and
cross-selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receives, pays out cash, handles negotiable items, loan payments, deposits,
withdrawals and transfers.
2. Sets up, closes and balances teller station.
3. Records sales of monetary instruments.
4. Maintains neat and well stocked teller area.
5. Cross sells bank products and services.
6. Follows limits established for protection of customer accounts and bank
safety and soundness.
7. Adheres to bank policies and procedures.
8. Assists with balancing Vault, ATM, Night Drop, Coin Machine as assigned.
9. Assists with proper scanning of bank documents and proof work.
10. Exercise judgment when applying holds and making check cashing decisions.
11. Cross train to be available to open basic new consumer accounts.
12. Adheres to work schedule. Must be flexible in availability for work
schedule.
13. Maintains positive, friendly and professional attitude and appearance.
14. Performs miscellaneous duties as assigned.
15. Completed required BSA/AML and other required compliance training as
assigned.
16. Lift coin bags up to 50 lbs.
17. The ability to work in a constant state of alertness and in a safe manner.
18. May be required to work an alternative location within the region or market.
This duty is performed as needed.
19. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each
essential duty mentioned satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines.
Equivalent to four years high school or GED, with particular emphasis during
high school in office skills, shop skills, or others, plus 12 to 18 months
related experience and/or training, or equivalent combination of education and
experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in
person-to-person and small group situations with customers, clients, general
public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these
mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out simple
multi-step instructions. Ability to deal with standardized situations with
limited variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking,
occasionally pushing, carrying, or lifting; but none are present to the extent
of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative
of those an employee encounters while performing essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods
of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously
required to talk or hear; regularly required to stand, walk, sit, use hands to
finger, handle, or feel, reach with hands and arms; frequently required to
stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or
move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific
vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
- Must have a high school diploma or general education degree (GED)
- Must have 12 to 18 months related experience and/or training
- Must be able to effectively communicate information and respond to questions
in person-to-person and small group situations
- Must have basic math skills and 10-key
- Must be able to maintain a positive, friendly and professional attitude and
appearance
- May be required to work an alternative location within the region or market