PC/Network Technician I

SUPERVISORY RESPONSIBILITIES  None. SUMMARY  Responsible for providing PC, network and telecommunications support in LAN and standalone environments. Assist in the fulfillment of the Organization’s vision and mission. DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS Regularly travels between Fresno EOC facilities, program/work sites, and event locations is required to install, maintain, troubleshoot, repair, deploy, inventory, and support technology equipment and services. Responsible for timely in-person response to technology support needs at multiple locations. Provides in-person, remote, and telephone support for computers, mobile devices, printers, telecommunications, network access, agency applications, and cloud-based services. Creates, updates, prioritizes, documents, and resolves service tickets in the approved work order system. Maintains accurate records of equipment, inventory, software, network changes, and support activity. Track technology assets from procurement through retirement, including surplus and disposal procedures as directed. Assist with endpoint management platforms used to deploy software, enforce security policies, and manage device configurations. Prepare, image, configure, and deploy computers and mobile devices using standardized operating system images and deployment tools. Installs, configures, deploys, maintains, and troubleshoots desktops, laptops, peripherals, operating systems, approved software, and endpoint hardware. Assists with monitoring, maintaining, and troubleshooting network infrastructure, wireless access, cabling, internet connectivity, and local network services. Supports telecommunications, collaboration tools, video conferencing equipment, meeting room technology, and related user setup. Installs, tests, labels, and maintains network and telecommunications cabling and connectivity components. Supports agency websites, web-based platforms, business applications, user access, troubleshooting, and vendor coordination as assigned. Troubleshoots cloud applications, identity and access issues, file sharing, email, productivity tools, and connectivity problems. Provides basic user account support, including password resets, permissions troubleshooting, multi-factor authentication support, and access changes. Follows cybersecurity, data privacy, acceptable use, endpoint protection, update, and incident-reporting practices. Coordinates with IT staff, vendors, and service providers to resolve technology issues within service expectations. Provides basic user guidance and training on agency technology tools, cybersecurity awareness, and approved procedures. Travels to agency and partner locations as needed to provide support, installations, troubleshooting, and equipment deployment. Communicates technical information clearly and maintains a professional, customer-focused approach. Supports department projects, technology refreshes, office moves, equipment lifecycle activities, and process improvements. Pick up, transport and deliver equipment as needed. Travels for work related business using personal/organization vehicle.  Maintains regular attendance and punctuality. Works evenings and weekends as required. Performs other duties as assigned. QUALIFICATIONS To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: * High school diploma or GED. * * Trade or Associate’s degree in Information Technology or related field preferred; equivalent education, training, certifications, and/or additional relevant work experience may substitute on a year-by-year basis or equivalent. EXPERIENCE: * Minimum of one year of help desk, desktop, network, or related IT support experience required. OTHER QUALIFICATIONS: Proficient in Microsoft Office Suite, cloud applications, and business software. Effective written, verbal and customer service skills.  Ability to maintain confidentiality, exercise sound judgment, follow security procedures, manage competing priorities, work independently and collaboratively, and provide professional support to staff across departments and locations. Strong written, verbal, and presentation skills; ability to communicate technical concepts to non-technical audiences. Willingness to work flexible hours to meet operational needs. Maintain a valid California driver’s license, reliable transportation, and auto insurance in compliance with state law, and meet the organization’s insurance requirements for operating organization vehicles. PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC. REV 08/06/2026 Work Schedule: Monday through Friday 8:30am - 5pm 7.5 hours per day