Appointment or Receptionist Manager

Position Classification FT Administrator    Position Summary Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD), ADP Coordinator, Pediatric Coordinator, Telecommunications, and Reception.   Essential Duties and Responsibilities   Supervising the Telecommunications  * Monitor patient calls to assure patients are greeted in a friendly and professional manner. * Monitor patient calls to confirm patients are receiving accurate information. * Assure appointments are scheduled correctly with the provider and clinic. * Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market. * Ensure staff is following script when scheduling screening appointments. * Assure staff is following protocol for pre-registration and the patient information is accurate. Supervising the Reception * Assure patients and visitors are greeted in a friendly and professional manner. * Assure patients of record are encouraged to use the kiosk for check-in. * Assure patients are receiving accurate information. * Assure staff is following protocol for new patients’ appointments. Supervising Staff * Ensure staff is following the Dental Center attendance policy. * Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas. * Hire, train, discipline and dismiss staff as necessary. * Review and approve time cards. Supervising Coordinators * Assure patients and visitors are greeted in a friendly and professional manner. * Assure patients appointments are scheduled accurately. * Assure patients calls are returned in a timely manner. * Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment. Administrative Responsibilities * Assist with schedules (Graduate Clinics, Emergency, and Screening). * Medical consults for clinics (Graduate and Undergraduate Clinics). * Assist with the financial staff when needed. Minimum Qualifications * Education: A high school diploma or GED (*recently updated). * Employment: Five years to seven years (Equivalent combination of education and employment). Knowledge, Skills, and Abilities * Thorough knowledge of dental procedures * Organizational skills * Previous supervisory experience * Strong communication skills * Strong problem-solving skills * Ability to motivate and build a quality team Physical Requirements  Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping.  Occasionally lift average weight objects (1 to 10 pounds).    Work Environment Regular exposure to favorable conditions such as those found in a normal office.   Salary/Pay Information Commensurate with experience    Anticipated Schedule Mon to Fri, 8:30 AM to 5:00 PM