Laboratory Process Technician

Join TriHealth as a Lab Processing Technician! Are you detail-oriented and passionate about supporting quality patient care? In this role, you’ll serve as a key liaison for laboratory services, ensuring accurate specimen handling, labeling, and tracking throughout the TriHealth system. You’ll also assist with order entry, compliance documentation, and provide exceptional customer service to patients and healthcare teams. If you thrive in a fast-paced environment and value precision, we’d love to have you on our team!  Location:   * Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242 [https://maps.google.com/?q=39.25167,-84.34142]  Work Hours: * Status: Full-time (80 hours biweekly) * Shift: Evening from 3:30 PM to 12:00 AM * Schedule: Includes weekend and holiday rotation   Incentives & Benefits: In addition to a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page:  https://careers.trihealth.com/what-we-offer/benefits [https://careers.trihealth.com/what-we-offer/benefits]   Job Requirements: * Education: High School Diploma or GED (Required) * Experience: 1–2 years in a hospital lab setting (Preferred) * Training: Formal Phlebotomy training (Preferred) * Knowledge & Skills: * Laboratory terminology (Preferred) * Specimen handling (Preferred) * Data entry and Windows software (Preferred) * HIS and LIS systems (Preferred) * Certification: Certified Phlebotomy Technician (Preferred)   Job Overview: This position does the following: Serves as laboratory liaison for an extensive variety of customers receiving services from TriHealth; This position must demonstrate resourcefulness and teamwork and hold a comprehensive knowledge of hospital services; Responsible for proper labeling, aliquoting, packaging and tracking of specimens through entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory; Responsibilities include making and receiving telephone calls to/from customers of TriHealth to provide diagnostic laboratory services, gather necessary data for service and billing, to answer questions and resolve issues; Responsible for the completion of paperwork to meet compliance guidelines set by the OIG which include the accurate interpretation and transcription of physician orders and LIS/HIS order entry; Procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, JCAHO and CAP guidelines. Job Responsibilities: * Prioritize, organize, and manage workload effectively * Ensure accuracy, quality, and completeness of work * Handle complex assignments and delegate tasks as needed * Demonstrate strong judgment and problem-solving skills * Maintain thorough knowledge of procedures and quality assurance, including required documentation Working Conditions: Climbing - Rarely  Hearing: Conversation - Consistently  Hearing: Other Sounds - Frequently  Kneeling - Occasionally  Lifting <10 Lbs. -  Lifting 50+ Lbs. - Rarely  Lifting <50 Lbs. - Occasionally  Pulling - Rarely  Pushing - Occasionally  Reaching - Rarely  Sitting - Consistently  Standing - Rarely  Stooping - Occasionally  Talking - Consistently  Use of Hands - Consistently  Color Vision - Occasionally  Visual Acuity: Far - Frequently  Visual Acuity: Near - Consistently  Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS...  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist  • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS...  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met  • Offer patients and guests priority when waiting (lines, elevators)  • Work on improving quality, safety, and service Respect: ALWAYS...  • Respect cultural and spiritual differences and honor individual preferences.  • Respect everyone's opinion and contribution, regardless of title/role.  • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS...  • Value the time of others by striving to be on time, prepared and actively participating.  • Pick up trash, ensuring the physical environment is clean and safe.  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS...  • Acknowledge wins and frequently thank team members and others for contributions.  • Show courtesy and compassion with customers, team members and the community   Job keywords: Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomist, Phlebotomy Technician, Registered Phlebotomist Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition. Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!