Job description:
Position: Full-Time Receptionist/Front Desk
Location: Walnut Creek. On site.
Schedule: Monday – Friday, 8:30 AM – 5:00 PM PST
Compensation: $25/hour
We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients.
Key Responsibilities:
* Answer and direct phone calls professionally
* Schedule and manage patient appointments
* Check and return voicemails promptly
* Review, sort, and scan faxes to the appropriate providers
* Manage answering service messages and ensure timely follow-up
* Scan documents, medical records, and lab results into patient charts
* Send Zoom links to doctors and patients for telehealth appointments
* Conduct insurance verifications via portal and phone (temporary role)
* Process patient payments (credit card, checks, cash)
* Register new patient demographic information accurately
* Call patients to collect copays and remind them of required intake forms
* Follow up with new patient referrals
* Check patients in and out for their appointments
* Provide administrative support to assigned doctors
Qualifications:
* Minimum 2 years of customer service or front desk experience
* Experience in a medical or mental health setting is a plus
* Strong communication and organizational skills
* Ability to multitask in a fast-paced environment
* Professional and compassionate demeanor when interacting with patients
If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!
We are an Equal Opportunity Employer.
Job Type: Full-time
Work Location: In person