Certified Medical Assistant

Description JOB SUMMARY The Direct Hire Certified Medical Assistant (CMA) is a clinical professional who provides patient care within CMA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance. RESPONSIBILITIES Clinical Patient Care Assist patients by providing information, support, and professional customer service Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up Administer medications as directed by the provider and within CMA scope of practice Training & Onboarding (Direct Hire Component) Support structured onboarding of newly hired medical assistants Reinforce clinic standards related to documentation, infection control, and workflow expectations Assist leadership in validating competencies and ensuring adherence to clinic protocols Promote accountability and teamwork within the medical assistant team Clinical Workflow & Documentation Document patient care, communications, injections, and education accurately in the EMR (TouchWorks) Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol Manage administrative tasks including reports, patient communications, and daily clinical workflows Recognize and respond to patient emergencies according to facility policy Safety, Compliance & Environment Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol Ensure patient and staff safety, including safe transport and assistance with ambulation CHARACTERISTICS Demonstrates professionalism, reliability, and strong interpersonal skills Tactful, empathetic, and attentive to patient needs Demonstrates professional and effective communication in person and via phone Uses discretion, sound judgment, and maintains confidentiality Establishes credibility with physicians, staff, and patients Organized, resourceful, able to multitask, and takes initiative Committed to quality improvement and operational consistency Collaborates effectively within a multidisciplinary clinical team Maintains a professional appearance and demeanor Requirements QUALIFICATIONS Graduation from an accredited Medical Assisting program Current Medical Assistant (CMA) credential in good standing Current Basic Life Support (BLS) certification Minimum of 1–2 years of clinical experience preferred Knowledge of infection control, sterile technique, and clinic-based health and safety precautions Ability to use and apply medical terminology accurately Demonstrated understanding of clinical workflows and documentation standards Strong communication skills with patients, providers, and staff PHYSICAL REQUIREMENTS Sitting: Occasionally Standing: Frequently Walking: Frequently Carrying/Lifting: Occasionally (up to 35 pounds) Stooping/Kneeling: Frequently Other: N/A