Lodging Graveyard Desk/Market Clerk (Whitefish Mountain Resort)

   Please limit your applications to 1 per season. We will transfer your application to other job postings based on our business need and your qualifications.   The Winter Season runs from December through early April, weather permitting.  ---------------------------------------- JOB DESCRIPTION  Whitefish Mountain Resort (Winter Sports, Inc.) Title: Graveyard Desk/Market Clerk Department: Whitefish Mountain Resort Lodging (WMRL) Status: Full Time Seasonal (FTS) or Part Time Seasonal (PTS), Hourly FLSA: Non-Exempt Updated: 2025 Job Summary  The Graveyard Desk/Market Clerk is responsible for providing a clean, well-informed first impression of Whitefish Mountain Resort and the Village Market to lodging guests and property owners. Duties include reserving properties for walk-in guests, registering guests upon arrival, providing communication and instructions to enhance guest comfort, and performing extra evening stocking and cleaning during quieter times. The Lodging Check-In is located along the Kintla boardwalk in the Upper Village. Job Relationships  Reports to: Front Desk and Village Market Manager, Assistant Manager, and Supervisors  Employees Supervised: None Job Specifications  High school diploma or GED equivalent  Experience in lodging, property management, or resort-specific desk duties and guest service preferred  Strong customer service background required, minimum of 3 years preferred  Local area knowledge preferred  Must be available to work weekends, evenings, and holidays; overtime may be required during peak demand periods; limited flexibility in schedule changes on short notice is required  Office clerical experience preferred, including MS Office, copy/scan, RTP, and Streamline  Previous cash-handling and retail experience preferred, including counting a bank  Ability to work with a diverse group of people and handle multiple tasks and challenging situations in a calm, professional manner  Self-starter able to work independently with little supervision, especially in maintaining a clean, organized lobby and fully stocked market  Excellent written and verbal English communication skills  Ability to multi-task in a fast-paced environment while adjusting priorities to address customer concerns with the highest level of service  Ability to cross-sell other resort departments and effectively communicate offerings to guests  Proficient in operating computers, software, and phones to assist guests  Must be at least 21 years of age to transport guests; valid driver’s license required and ability to be added to WSI’s vehicle insurance policy  Commitment to personal safety and participation in the company safety program  Ability to work within company and departmental policies and procedures as outlined in the employee manual Specific Duties  Register and check out guests for all WMRL properties, completing related paperwork and interactions  Use Streamline Software to manage reservations, compile daily reports, prepare registration paperwork, answer inquiries, record notes, and enter maintenance work orders  Accurately count a bank and close tills  Clean public areas of the Lodging Check-In, Market, and offices regularly  Prepare for group and wedding arrivals, including displaying marketing information in the lobby  Post and balance all extra room charges  Provide administrative support to managers, including recordkeeping and data entry  Communicate professionally using the internet, MS Outlook, Teams, and SharePoint  Provide thorough information to guests about the resort and surrounding areas  Sell, clean, receive, stock, and merchandise Village Market products, ensuring accurate transactions  Emphasize customer service and safety in all operations; participate in ongoing training to maintain standards  Gain property-specific knowledge for all WMRL-managed locations  Maintain a professional appearance and courteous demeanor in all guest and employee interactions  Perform additional tasks as assigned to support departmental efficiency  Use telephones and occasionally base radio systems for communication  Coordinate with Security personnel to resolve guest conflicts or concerns  Print and post daily reports and marketing materials to communicate cleaning priorities, security needs, and other important information Work Environment  Moderate physical activity including bending, stooping, lifting, climbing stairs, shoveling, and stretching  Frequently handle objects up to 20 lbs., occasionally up to 50 lbs.  Stand or walk for up to 8 hours per day  Sit or stand at a computer workstation for up to 4–6 hours per day  Safely operate company vehicles as required  Use approved cleaning agents daily; may require handling potentially hazardous chemicals with proper training and PPE provided  Non-smoking environment Safety & Wellness  All team members must remain alert to unsafe conditions or work behaviors, conducting periodic inspections of work and public areas and reporting hazards for prompt correction. This job description provides a general outline of duties and responsibilities and may be revised at any time by Winter Sports, Inc. Responsibilities are listed as guidelines only and are not necessarily limited to these specifications.