Patient Care Coordinator

Description We’re growing — join our team as a Medical Assistant / Patient Care Coordinator (PCC)! Why Ally Psychiatry? Competitive compensation package, generous PTO, and an excellent medical plan Clinician-led, collaborative culture committed to high-quality behavioral health care Meaningful work helping patients across the Southeast access compassionate psychiatric services We’re seeking a friendly, organized Medical Assistant / Patient Care Coordinator to be a key part of the patient journey. You’ll be the first point of contact for patients—helping schedule appointments, update records, answer questions, and support providers—ensuring a seamless, supportive experience for every patient. Roles & Responsibilities Patient Support & Scheduling Greet patients and manage check-in/check-out with warmth and professionalism Schedule, confirm, and reschedule appointments to maintain smooth clinic flow Verify insurance, explain financial responsibilities, and collect co-pays/deductibles Answer and triage incoming calls; respond to patient inquiries Obtain vitals and lab specimens as required Assist with prior authorizations, referrals, and prescription requests Administrative Duties Maintain and update patient records in compliance with HIPAA and clinic policies Process paperwork, letters, forms, and medical documentation Collaborate with providers, billing, and clinic staff to support operational efficiency Additional Responsibilities Ensure patient information is accurate and current Keep work and reception areas clean, organized, and patient-ready Educate patients on clinic policies and next steps Coordinate across the care team to close the loop on patient needs Other duties as assigned by leadership; regular attendance is an essential function How to Apply If you’re compassionate, detail-oriented, and excited to support patients and providers, we want to hear from you. Apply today to join Ally Psychiatry and make a difference. Requirements Qualification and Education Required High School Diploma or Equivalent. Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness. Preferred 12+ months of medical office experience. Experience with EMR systems, medical terminology, and health care procedures. Completion of a medical assistance program from an accredited institution. Personal attributes Dependable, professional, empathetic, and genuinely wanting to help people in a caring way. Physical & Environmental Requirements Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients. Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs. Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details. Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.