Host

Position: Duffy’s Host Job Description Reports to: General Manager Job Summary: Responsible for providing a lasting first and last impression to every Duffy’s guest while controlling the restaurant's flow. Major areas of responsibility: * Greet guests and seat them at tables or in waiting areas. * Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. * Provide guests with menus. * Answer telephone calls and respond to inquiries or transfer calls. * Input takeout orders accurately into POS system. * Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation. * Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed. * Receive and record guest dining reservations. * Inspect dining and serving areas to ensure cleanliness and proper setup. * Inform guests of establishment specialties and features. * Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. * Assist other restaurant workers by serving food and beverages, or by bussing tables. * Direct guests to bar area while waiting for a table. * Strong MVP Program knowledge.  * Maintain a positive and professional approach to coworkers and customers.    Qualification Standards * Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. * Initiative — Job requires a willingness to take on responsibilities and challenges. * Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. * Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations. * Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. * Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. * Integrity — Job requires being honest and ethical. * Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. * Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. * Social Orientation — Job requires preferring to work well with others rather than alone. Essential Functions * Stand for long periods of time. * Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. * Repeat the same movements. * Walk or stand for long periods of time. * See details of objects that are less than a few feet away. * See details of objects that are more than a few feet away. * See differences between colors, shades, and brightness. * Understand the speech of another person. * Speak clearly so listeners can understand. * Use stomach and lower back muscles to support the body for long periods without getting tired. * Keep your hand and arm steady while moving. * Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). * Bend, stretch, twist, or reach out their body. * Be physically active for long periods without getting tired or out of breath. * Focus on one source of sound and ignore others. * Hear sounds and recognize the difference between them. * Use muscles to lift, push, pull, or carry heavy objects. * Use muscles for extended periods without getting tired. * Determine the distance between objects. * Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. * React quickly using hands, fingers, or feet. * Add, subtract, multiply, or divide quickly and correctly. * Multitasking different work activities and shifting attention from one task to another. * Heavy lifting up to 40 lbs. * Available to work days, nights, weekends, and holidays.