NEMT Dispatcher/Customer service representative

Benefits: 401(k) Competitive salary Opportunity for advancement Paid time off About the Role: Rapid Run Logistics LLC is looking for a motivated and compassionate NEMT Dispatcher/Customer Service Representative to join our growing team in Cedar Rapids, IA. In this fast-paced role, you'll be the vital link between patients and reliable non-emergency medical transportation, ensuring every ride is coordinated with care and precision. If you thrive in a dynamic environment and love making a difference in people's lives, we want to hear from you! Responsibilities: Schedule, coordinate, and dispatch NEMT drivers for patient medical transportation trips Serve as the primary point of contact for clients, healthcare facilities, and drivers via phone and digital platforms Monitor real-time trip progress and proactively resolve delays or scheduling conflicts Accurately enter and maintain trip data, client information, and driver logs in dispatch software Handle inbound and outbound calls with professionalism, empathy, and efficiency Communicate with medical facilities, insurance providers, and Medicaid/managed care organizations as needed Ensure compliance with NEMT regulations, company policies, and service standards Requirements: Prior experience in dispatching, logistics, or customer service preferred Familiarity with NEMT, medical transportation, or healthcare coordination is a plus Strong multitasking and problem-solving skills in a high-volume environment Excellent verbal and written communication skills Proficiency with dispatch software, Google Suite, or similar scheduling tools Ability to remain calm, professional, and compassionate when assisting vulnerable populations High school diploma or GED required; additional education or certifications a bonus About Us: Rapid Run Logistics LLC is a trusted non-emergency medical transportation provider serving the Cedar Rapids, IA community with a commitment to safe, on-time, and dignified transport for those who need it most. Our clients rely on us to get them to critical medical appointments, and our team takes that responsibility seriously every single day. We foster a supportive, team-oriented workplace where every employee plays a meaningful role in improving the lives of the people we serve.