POSITION SUMMARY:
The Receptionist serves as the first point of contact for visitors, residents,
and staff, ensuring a professional and welcoming atmosphere. This role manages
the front desk, answers phones, directs visitors, and provides clerical support
to facility operations.
KEY RESPONSIBILITIES:
* Answer phones courteously, direct calls, and take accurate messages.
* Welcome and direct visitors, vendors, and applicants; maintain visitor log.
* Provide accurate information to residents, families, and staff as requested.
* Sort and distribute mail, packages, and messages promptly.
* Assist with clerical tasks such as copying, filing, and data entry.
* Support survey readiness through professional conduct and accurate records.
SKILLS & COMPETENCIES
* Strong communication and customer service skills.
* Organizational and clerical abilities.
* Proficiency with Microsoft Office and phone systems.
* Ability to handle multiple tasks in a fast-paced environment.
REQUIRED:
* High school diploma or equivalent.
PREFERRED:
* Experience in healthcare or office reception role.
PHYSICAL & WORK REQUIREMENTS
* Prolonged sitting with occasional walking and standing.
* Ability to lift 5--40 lbs and push wheelchairs as needed.
PERSONAL ATTRIBUTES:
* Professionalism
* Compassion and empathy
* Integrity
* Adaptability