After-Hours Dispatcher - DC

SUMMARY:  Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints.  Project a professional company image through phone interaction. LOCATION: On-Site in the District of Columbia ESSENTIAL FUNCTIONS: * Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals. * Places orders in the computer system. * Provides information for providers, along with projected service times. * Transfer calls to appropriate regional team members. * Identifies, researches, and resolves issues using the computer system. * Follows-up on customer inquiries not immediately resolved. * Completes call logs and reports. * Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner. * Provides support to other company departments and offices regarding trip assignments. * Ensures short and long-range planning is performed to identify trips that require eligibility verification.  * Answers telephones, handle calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.  * Follows company policies and procedures * Performs other duties as assigned. REQUIRED SKILLS AND ABILITIES * Previous dispatch experience. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively. * Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks. * Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.  * Excellent time management skills.  * Excellent Negotiation skills. * Computer literate with the ability to learn customer service software applications. * Work requires a willingness to work a flexible schedule. QUALIFICATION  * High school diploma or equivalent. IND