Assistant Property Manager - Part Time

Description Job Title: Assistant Property Manager (Part-Time) Work Location: Field Reports to: Area Manager or District Manager Part-time, Hourly, Non-Exempt Role Summary The Assistant Property Manager supports the day-to-day operations of the storage facility by assisting the Property Manager and acting as a resource for customers. This part-time, hourly position (8-10 hours/week) plays a key role in delivering exceptional customer service, supporting sales efforts, completing administrative tasks, and maintaining facility cleanliness and security. The ideal candidate is detail-oriented, proactive, and capable of stepping in during the Property Manager’s absence when scheduled. Key Responsibilities Customer Service & Sales Support Provide outstanding service by greeting customers, answering questions, handling inquiries, and resolving concerns in a timely, professional manner. Support sales efforts by responding to leads, assisting with unit rentals, and promoting products and services. Help ensure store appearance, signage, and customer areas are clean and welcoming. Administrative and Financial Management Process customer payments, update records, and support daily office tasks such as invoicing, deposits, and filing. Assist in monitoring facility performance, including occupancy, revenue, and customer retention metrics. Support follow-up on delinquent accounts and lien processes in accordance with company policy and legal standards. Help prepare reports and communicate updates to leadership. Facility Maintenance & Security Conduct regular property inspections to ensure the grounds, restrooms, office, and units are clean, safe, and in good repair. Assist with minor maintenance tasks such as changing light bulbs, cleaning units, removing locks, and general upkeep. Monitor inventory of office and cleaning supplies and assist with ordering when needed. Respond promptly to safety or security issues and escalate as needed. Team & Leadership Support Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement. Adhere to company policies, procedures, and The Highline Way while maintaining a high level of professionalism. Perform other duties assigned by the supervisor to support overall facility operations. Act as a resource to peers and floating managers, contributing to a collaborative and productive environment. Support the Property Manager in training new team members and leading by example in customer service and professionalism. Step in to cover the Property Manager’s responsibilities during scheduled absences or high-volume periods, under the direction of the Area or District Manager. Requirements Skills Required Customer-first mindset with strong communication and interpersonal skills. Basic sales, administrative, and computer skills (Microsoft Word, Excel, Outlook). Ability to multi-task and maintain attention to detail in a fast-paced setting. Professional demeanor and strong organizational habits. Comfortable working independently and taking initiative. Prior experience in customer service, retail, or facility operations preferred. Education and Experience Requirements High-school diploma or GED required; college coursework or degree preferred. Previous experience in sales, retail, or a customer-facing environment preferred. Must pass a pre-employment background check and drug screening. Physical Requirements Ability to lift and carry up to 50 lbs. Must be able to stand for extended periods, up to 8 hours at a time. Must maintain a professional appearance and project an outgoing, friendly demeanor. Ability to safely and successfully perform essential job functions while meeting productivity standards. Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations. Schedule Requirements This position is part-time at 8-10 hours per week, with Saturday availability required. Must be flexible to adjust hours within their schedule based on business needs, seasonal volume, or staffing coverage. Occasional additional hours may be offered but are not required unless mutually agreed upon.