Hotel Front Desk Representative

DUTIES AND RESPONSIBILITIES * Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.  * Registers guests, collects payment, and registers data regarding payment for expenditures. * Provides quotes for guests and upsell rooms whenever possible. * Performs all check-in and check-out tasks.  * Ensures all charges are applied to the correct guest account. * Resolves all guest disputes. * Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions. * Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. * Provides administrative and program support to management and staff. * Greets all guests and ensures an exceptional customer service experience. * Contributes to a team effort and accomplishes related results as required. * Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.  * Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs. * Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations. * Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy. * Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible. * Performs all other duties as assigned.   QUALIFICATION REQUIREMENTS * Hotel and casino industry experience preferred. * Knowledge of principles and practices regarding customer service in the casino/hotel industry. * High school diploma or general education degree (GED) preferred.  * Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level  * Strong attention to detail. * Must have ability to stand and/or walk for up to 8 hours per shift. * Must be at least 21 years of age.