Retail Systems Support Administrator

RETAIL SYSTEMS SUPPORT ADMINISTRATOR REPORTS TO: RETAIL SYSTEMS SUPPORT MANAGER STATUS: NON-EXEMPT   Summary Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.   At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.   Our vision is to offer everyone a piece of the American spirit – one handshake at a time.    The Retail Systems Support Administrator provides support for all Boot Barn retail locations, including new stores, acquisitions and special events.  The Retail Systems Support Administrator will be heavily involved in the installation of POS software, hardware and extensive testing.  They will be vital to maintaining and developing solutions for hardware or software related issues.    *This position is full time, 5 days a week, including rotating weekends.    Essential Duties and Responsibilities * Responsible for setting up POS registers for events and new stores. Will include travel. * Responsible for Aptos retail applications including (POS, Merch and SA) installation and support. * Install, diagnose, repair, maintain and upgrade all hardware and equipment while ensuring optimal performance. * Perform installation and maintenance of POS systems, network devices peripherals and their associated cabling systems. * Resolve all Retail systems technical issues via phone support and help desk tickets from our nationwide Retail stores including POS registers, reporting, and applications * Order and receive POS equipment while maintaining inventory of POS equipment. * Provide top-quality customer service primarily remotely, but also occasional but rare on-site support. * Install, configure and troubleshoot POS system hardware, network devices and other peripherals. * Assist with installs by loading/configuring program systems, installing equipment and providing live support * Document, track and monitor customer requests * Prepare/stage POS hardware and software for deployment * Provide ongoing technical support to system users and customer support staff to maintain and enhance overall system performance including retail store interruptions related to hardware and software configurations. * Recommend quality/process improvements on existing program functions. * Provide remote support as needed for technical issues, holidays and software/hardware pilot and rollout. * Participate in new project research and discovery phase as well as implementation efforts. * Diagnosing and developing solutions, process, and documentation * Working closely with 3rd party solution providers and account managers to monitor, assist, and manage provided solution integrity * Coordinate implementing and testing of new product features/function with 3rd party vendors * Working closely with project managers, and system administrators * Demonstrates high level of quality work, attendance and appearance. * Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management. * Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices. * Performs any other duties that may be assigned by management. Qualifications Qualifications * Strong communication, customer service, time management and organizational skills. * Bachelor’s degree in Computer Science, Business or equivalent relevant experience * 2 – 3 years of experience with Epicor/Aptos or other enterprise Point-of-Sale systems in a corporate environment; retail highly preferred * Demonstrated ability to translate complex concepts into simple process flows * Strong computer skills including MS Office Suite and other design software programs   Competencies * Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally. * Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.   Boot Barn Benefits & Additional Compensation Opportunities * Competitive hourly rate. * Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands. * Paid Time Off plan for year-round Boot Barn Partners.* * Medical, Dental, Vision and Life Insurance.* * 401(k) plan with generous company matching. * Flexible schedules and work/life balance. * Opportunities for growth at every level – we are opening 50+ new stores each year. *For eligible Boot Barn Partners PAY RANGE: $23.00 - $26.00/hr.* *compensation varies based on geography, skills, experience, and tenure Physical Demands In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. * Standing, walking and squatting less than fifty percent of the work shift. * Required to lift, move and carry up to 40 pounds. * Ability to read, count and write to accurately complete all documentation and reports. * Must be able to see, hear and speak in order to communicate with partners and customers. * Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. * Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms. [    ] Sedentary: Limited activity, no lifting, limited walking [ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking [    ] Moderate: Mostly standing, walking, bending, frequent lifting [    ] Arduous: Heavy lifting, bending, crawling, climbing   Work Environment In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment. * The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance. * Noise levels are considered moderate.   Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.   Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law. Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.   California Privacy Notice [https://d2aovoe6slpue4.cloudfront.net/web_assets/careers/CCPA_Workforce_Member_Privacy_Policy-Boot%20Barn_1.2023.pdf#page=3]