What you will be doing
* Greet and communicate cordially with guests, promptly and professionally
checking them in and out of the hotel. Assist in pre-registration and
blocking of reservations when necessary.
* Promptly, accurately and efficiently know how and where to post all charges.
* Have complete working knowledge of Front Office computer or manual system,
including all daily transactions and those which are not performed often.
* Accurately manage cash handling, including receiving cash, checks and credit
card information from guests for payment of hotel charges and making change
correctly.
* Review any reservations with special requests and work to block rooms
accordingly.
* Have knowledge of hotel rates, discounts and how to handle each.
* Have working knowledge of reservations and procedures, including how to take
same day reservations. Should be able to take reservations in approximately 2
minutes. Know and follow cancellation procedures and relocation procedures
when necessary.
Qualifications
What we are looking for
* High work ethic and self-initiative
* May be required to work varying schedules to include nights, weekends, and
holidays
* Someone who enjoys working as and being part of a team that provides great
experiences for our Guests!
* Physical Requirements (In-Office Role)
* Ability to work in a standard office environment.
* Prolonged periods of sitting at a desk and working on a computer. (6-8 hours
a day)
* Occasional standing and walking throughout the workday.
* Frequent fine motor skills, use of hands and fingers for keyboarding/typing,
utilizing a mouse or trackpad, writing, and operating office equipment.
* Ability to communicate effectively verbally and in writing.
* Occasionally required to stand, walk, bend, reach, or carry items.
* Ability to lift and/or move 10–25 pounds as needed (e.g., files, office
supplies).
* Visual ability to read from a computer screen and printed materials including
close visual focus for extended periods and color differentiation (for
certain roles).
* Ability to hear and participate in conversations and meetings, use phone
and/or headset
* Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions of the role.