Front Desk/Customer Service Associate

About Learning Resources: We are Learning Resources®, and learning is where we play. Voted one of the Chicago Tribune’s Top Workplaces, we’re a growing, family-owned company known for our award-winning educational toys, including top sellers Pretend & Play® Calculator Cash Register, Farmer’s Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins®. If you’re curious, collaborative, and a kid at heart, you’ll feel right at home here. Join us in shaping the future of learning with our award-winning team! Team & Position Description: The Front Desk Customer Service Representative serves as a key ambassador of the company’s brand, providing a welcoming, organized, and highly responsive experience for guests, employees, and customers. The role requires the ability to handle front desk operations, customer service inquiries, and inventory management while maintaining a high standard of professionalism and customer satisfaction. By ensuring smooth daily operations and addressing customer needs with precision, the person in this role becomes a vital component of operational efficiency and customer experience excellence. This is an in-office role, required to be onsite five days per week.  What you’ll do day to day:  * Serve as the primary front desk, creating a professional and welcoming experience for all visitors through effective greeting, check-in, and direction. * Receive, sort, and distribute incoming mail and packages daily, ensuring timely delivery to appropriate individuals or departments. * Address customer inquiries via phone and email, providing clear, accurate, and timely support related to orders, products, troubleshooting, and general requests. * Actively assist customers with feedback, concerns, and issue resolution, partnering with the customer service team to deliver consistent and high-quality experience. * Maintain up-to-date knowledge of company products, policies, systems, and procedures to support a wide range of customer scenarios. * Assist with escalations, order support, and follow-ups as needed, demonstrating flexibility in supporting team priorities. * Seeking out opportunities for process improvements that enhance efficiency and overall customer experience. * Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction. What we’re looking for (Key Performance Objectives): * Front Desk Experience: Take ownership of front desk operations within 30 days, ensuring a consistent, organized, and professional experience for all visitors and employees. * Customer Responsiveness: Meet response time expectations by 45 days and independently resolve routine inquiries by 90 days. * Knowledge & Systems: Demonstrate working knowledge of products, policies, and systems within 90 days. * Call Coverage: Reliably support call queue coverage by 30 days and manage assigned volume independently by 90 days. Requirements/Ideal Attributes: * High School Diploma required * 1–3 years of customer service or call center experience * Basic proficiency in Microsoft Windows and Microsoft Office * Clear and professional communication skills * Strong attention to detail * Ability to manage multiple tasks * Problem-solving mindset and willingness to learn * Dependable follow-through and teamwork Physical Demands: * Primarily seated, with occasional standing * Frequent computer and phone use * No travel required We are a drug-free workplace and an EEO employer. Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time. Compensation Range: $21.00 – $22.00 per hour – Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here [https://webringlearningtolife.com/culture-benefits-dei#benefits]).  #LI-hybrid