Receptionist

PURPOSE OF THE JOB: To provide hospital wide communication services and administrative or clerical support to Administration and the Executive Office. Acts as an information source for patients, public, staff, and vendors. QUALIFICATIONS: * High school graduate or G.E.D. * Word processing experience required. * Must have excellent telephone manners and good communication skills. * Must be able to communicate effectively and courteously under pressure. * Must be able to interact with the public appropriately when placed in stressful situations. * Must be able to receive and follow instruction. * Must be able to accomplish tasks accurately and efficiently in a timely manner. * Must have good customer service skills. * Prefer previous telephone switchboard experience. * Must be able to maintain good working relationships and communication with others. * Must be able to understand and maintain confidentiality. * Must be able to function in a team setting. * Must have excellent organizational skills. ESSENTIAL FUNCTIONS: * Answers all incoming telephone calls quickly, politely, and directs them to the proper staff/department. * Receives and relays messages for hospital personnel and staff. * May be asked to make announcements, page staff, or implement emergency medical and fire procedures as needed over the intercom system, * Provides exceptional customer service to all visitors, patients, and co-workers. * Distributes mail received from the post office and other departments to the appropriate staff/department. POSITIONS SUPERVISED: None. SUPERVISED BY: Administrative Office Manager