Responsibilities:
* Takes orders from guests or servers.
* Maintains a 2 minute or less production cycle for a 20-drink tray or a 2
minute cycle (2 drinks a minute) for a cash bar.
* Prepares and pours drink orders with proper portions and ingredients
according to recipe, communicates with beverage servers, and presents drinks
to guests or servers as required.
* Operates a cash register/POS System, ringing proper amount into the register
and giving the guest or server the correct change; accounts for all cash,
charge and complimentary sales according to established procedure; maintains
integrity of all financial controls and responsibilities.
* Provides fast, friendly, and professional service.
* Provides personalized service and uses guest’s name.
* Orders and requisitions liquors and supplies.
* Arranges bottles and glasses to make attractive display.
* Slices and pits fruit for garnishing drinks.
* Replenishes bar snacks such as chips, pretzels and nuts.
* Maintains a clean and stocked workstation in accordance with established
health and safety guidelines.
* Operates and maintains all equipment and utensils as required in accordance
with established guidelines and safety procedures.
* Adheres to department and property policies and procedures.
* Maintains knowledge of property information, including memorabilia.
* Follows alcohol awareness procedures regarding company’s responsible beverage
service.
* Serves as ambassador of goodwill while working and at guest and public
relations functions.
* Promotes casino events and programs.
* Monitors guest consumption of alcohol and intervenes as needed according to
guidelines.
* Requests ID from customers when legal age is questionable.
* Works well with others, especially beverage servers, bartenders, bar backs,
beverage supervisor, and slots supervisor.
* Resolves service problems according to guidelines.
* Upholds the Mission Statement – We create authentic experiences that rock.
* Represents Hard Rock Biloxi in the most positive manner with guests,
co-workers, managers, and vendors.
* Lives by the Hard Rock Values!
* Works banquet functions, and catering events.
* Maintains proper sanitation levels at the Bars.
Competencies:
* Must be able to read, write legibly, understand and speak English.
* Must be able to communicate clearly and effectively with all Hard Rockers and
guests
* Must be able to count money and change correctly.
* Available to work required schedule, which may include nights, weekends,
holidays, and overtime as needed.
* Must have basic mathematical skills. Must be able to add, subtract, multiply
and divide.
* Must meet professional appearance standards as prescribed by Company policy.
* Ability to interpret a variety of instructions.
* Must project a positive image.
* High energy level.
* Excellent interpersonal skills.
* Ability to deal with people in a manner that shows sensitivity, tact, and
professionalism.
* Excellent interpersonal and communication skills.
* Must be able to communicate clearly and effectively with all Hard Rockers and
guests.
* Must be able to pass serving alcohol responsibly class and be knowledgeable
of A.B.C laws. Also be knowledgeable with regulations related to alcohol
gaming.
* Must be willing to work a flexible schedule, including holidays and weekends.