Front Desk Clerk

Description Front Desk Agent (Part-Time) Join our dynamic team as a Part-Time Front Desk Agent, where you will be the welcoming face of our hotel, providing exceptional service to our guests. This role offers a great opportunity to develop your customer service skills in a professional environment. Key Responsibilities: - Greet and assist guests in a friendly and professional manner - Manage check-in and check-out processes efficiently - Handle phone inquiries and direct calls appropriately - Maintain accurate records of guest information and reservations - Respond promptly to guest requests and resolve any issues or concerns - Ensure the front desk area is tidy and organized - Collaborate with other departments to ensure a seamless guest experience - Follow all safety and security procedures We foster a welcoming and inclusive environment where every team member is valued. If you are enthusiastic, dependable, and eager to contribute to a positive guest experience, we encourage you to apply and grow with us. Requirements Skills and Qualifications: - Previous experience in customer service or front desk operations preferred, but not required - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Ability to remain professional and courteous under pressure - Basic computer skills, including familiarity with MS Office (familiarity with the PEP POS System would be a plus) - Flexibility to work mornings, evenings, weekends, and holidays as needed - High school diploma or equivalent required