HOUSEKEEPER

POSITION SUMMARY Directs the housekeeping program to ensure the facility remains clean, orderly, and well-maintained by performing duties personally or through subordinate supervisors. ---------------------------------------- GENERAL RESPONSIBILITIES * Supervise housekeeping and laundry operations to ensure quality standards are met * Ensure the department operates according to hotel standards, policies, and procedures * Provide prompt, courteous, and professional guest service * Provide timely updates and feedback to the Supervisor or General Manager ---------------------------------------- SPECIFIC RESPONSIBILITIES * Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas * Assign rooms and duties to housekeeping staff and provide direction, supervision, and support * Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively * Maintain and monitor PAR levels and submit monthly linen and terry inventory reports * Assist with recruitment and staffing within the housekeeping department * Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair * Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment * Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable * Communicate housekeeping staff needs regarding materials, supplies, or equipment to management * Notify management when supply or equipment PAR levels are insufficient * Maintain procedures for lost and found items to ensure security and proper documentation * Maximize resources while maintaining cost controls according to hotel guidelines * Identify departmental training needs and recommend training programs to management regularly * Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager * Maintain high product quality and service standards for all hotel guests * Ensure guest satisfaction at all times * Maintain flexibility to work varying schedules to meet operational needs * Promote teamwork and quality service through daily communication and coordination with other departments * Perform additional duties as assigned ---------------------------------------- PREFERRED ATTRIBUTES * Strong communication skills * Excellent customer service skills * Professional appearance and grooming * Self-motivated and proactive * Cooperative and team-oriented * Good listener * Detail-oriented