QUALIFICATIONS
Required: A positive attitude; punctual; ability to communicate effectively
orally and in writing; strong customer service skills; comfort and experience
with computer systems; Excellent spelling and problem solving skills; and
Knowledge of proper telephone techniques, pleasant telephone voice and correct
grammar usage.
TYPICAL PHYSICAL/MENTAL DEMANDS
Medium physical/mental capabilities required. Must be able to work
independently as well with others. Must be able to prioritize work demands and
organize time efficiently. Must be clear thinking. Able to work with time
constraints, high stress situations and multiple tasks. Must be able to manage
multiple telephone lines and multiple computer systems. Excellent problem
solving skills required. Must be able to follow written and verbal instructions
with accuracy.
ESSENTIAL JOB FUNCTIONS
* Provides excellent customer service to new members and existing members.
* Updates membership information, including processing new membership
applications.
* Manages and processes payments including point of sale transactions.
* Maintains work area in clean and neat order.
* Updates reservations and schedules for tennis, pickleball, and fitness
classes.
* Assist with light janitorial and cleaning duties such as cleaning fitness
equipment, tennis courts, and other gym areas.
* May occasionally support mass communications to members, including marketing
to new members on fitness center events and offerings.
MARGINAL JOB FUNCTIONS
* Performs other duties as assigned.