The Senior Assistant Deli Manager is a key leadership role responsible for
assisting the Deli Manager in all aspects of deli operations. This position
requires a highly motivated individual with a strong background in deli food
service, management, and customer service. The Senior Assistant Deli Manager is
expected to drive sales, manage inventory, ensure food safety and sanitation,
and lead a team to deliver exceptional customer experiences. This role demands
excellent communication, problem-solving, and multitasking abilities, along with
a commitment to maintaining a clean and organized work environment. This is an
exempt position that formally reports to the Deli Manager.
Responsibilities:
* Assist in the daily operations of the deli, including food preparation,
service, and sales.
* Support the Deli Manager in scheduling staff and managing labor costs
effectively.
* Oversee inventory management, including ordering, receiving, and stocking
products, to minimize waste and maximize profitability.
* Ensure adherence to all food safety and sanitation standards, maintaining a
clean and organized work environment.
* Able to operate, clean and maintain all equipment safely and competently.
* Know and practice rotation procedures to ensure product dates are properly
monitored.
* Assist the Deli Manager in conducting effective interviews to hire the
highest quality candidates for the deli team.
* Provide training and development to deli staff, fostering a culture of
teamwork and excellence.
* Coach and mentor team members to improve performance and enhance customer
service skills.
* Assist in the development and implementation of merchandising strategies to
increase sales.
* Implement and ensure strict quality control measures are always in place when
any deli product is put out in cases, hot lines and other areas of the deli.
* Train and practice appropriate portion control in deli production and
service.
* Know and promote ads and specials to increase department sales and profits.
* Regularly review the department is always clean, food is fresh in appearance,
is fully stocked and creatively merchandised.
* Handle customer inquiries and complaints, resolving issues promptly and
professionally.
* Monitor and analyze profit and loss (P&L) statements, identifying areas for
improvement.
* Demonstrate leadership qualities and assist in creating a positive and
productive work environment.
* Ability to work efficiently in a fast-pace environment.
* Ability to handle multiple demands, work under time pressure, and meet
deadlines.
Minimum Qualifications:
* High school diploma or equivalent.
* Serv-Safe or similar or similar certifications
* A minimum of 2 years of leadership experience in chain retail deli food
service or restaurant management.
* Working knowledge of food safety and sanitation regulations.
* General knowledge of inventory management principles.
* Demonstrated ability to lead and motivate a team.
* Excellent communication and customer service skills.
* Ability to multitask and prioritize tasks effectively.
* Available to work any required shifts including nights, weekends, and
holidays.
* Valid Driver's License.
* Ability to lift up to 50 pounds.
* Computer literacy, including proficiency in point-of-sale (POS) systems.
Physical Abilities
* Reaching overhead with both arms up to a maximum of 74 inches, twisting at
the waist and lifting objects with both hands weighing up to 20 lbs.
* Pushing and pulling grocery items to the proper locations as needed, up to a
peak force of 50 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or
other hard surfaces.
* Occasionally lifting and carrying up to 50lbs., to a height of 34 inches.
* Able to work in colder conditions of the grocery coolers and freezers.
* Bending and squatting, at times all the way to floor level.
* Climbing a ladder, possibly up to 5ft.
Preferred Qualifications:
* Associate's degree in a related field.
* Comprehensive knowledge of deli food preparation techniques.
* Experience with profit and loss (P&L) management.