Service Dispatcher

Join Our Team - Find Your Future! $20.00-$24.00/hr. based on individual skill set and experience. Position Summary: Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Responsibilities:  * Professionally receive and process incoming service-related customer calls. Accurately enter information into the computer system and schedule service appointments. * Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager. * Communicate with field technicians via radio or mobile phone regarding job assignments and status updates. * Enter parts and labor details into the computer system to generate accurate service invoices. * Reconcile billable and non-billable technician time. * Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance. * Assist with parts inventory control by recording parts used and supporting technicians with restocking. * Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system. * Perform additional duties as assigned. Highly Competitive Compensation and Industry Leading Benefits - Paid weekly! * Health Insurance – Premiums as low as $7 for full-time employees! * Dental insurance and Vision Insurance * Company Provided Life insurance, Short-term and Long-Term disability * 401(k) plan with company match * Paid time off and paid holidays * Tuition assistance for employees and scholarships available for employees’ children * Discounts on our products and services * Opportunities for growth throughout our footprint. Education  * High school diploma or equivalent preferred. Experience  * No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial. Decision- Making Responsibilities: * Plan and schedule technician time for routine service work * Handle customer complaints and service-related issues; escalate complex matters to the Service Manager * Collaborate with the Service Manager on complex scheduling needs If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.