Behavioral Health Technician

General Description Responsible for monitoring the safety, security, sobriety and transportation of Victory Bay’s clients, who are in various levels of treatment for mental health. Tasks & Responsibilities * Essential Duties * Monitor and direct the daily schedule of clients, including performing tasks and staying on schedule to attend all treatment and activities. Organization and punctuality are key. * Transport clients to treatment facility, and back to residence in Victory Bay transport vehicle. Comply with driving guidelines and approved routes. * Work alongside clinical staff to aid in implementation of treatment plan goals * Assist in implementation of specific behavioral interventions such as coping skills, emotional regulation, and tailored behavioral modification techniques * Foster a compassionate yet accountable environment that meets the needs of clients * Monitor clients and record observations in shift notes, reporting back on each client’s progress and concerns * Anticipate and respond to client needs, including crisis intervention and de-escalation * Monitor the condition and behavior of all clients for intoxication/drug use. * Administer Urine Analysis and breathalyzer on scheduled days of the week * Promptly relieving previous shift and conferring with them regarding all issues and concerns. * Conduct searches of clients at intake and assist in completing intake paperwork. * Maintain and control company keys. * Monitor clients and direct into group sessions or appointments when needed * Make concerted effort to build relationships with each client, and model healthy communication as part of mental health treatment * Manage and defuse conflict between clients impartially and respectfully. Effectively remind clients of rules and consequences of breach. * Maintain a collegial but professional demeanor, reflective of healthy mental health, and appropriate boundaries with each client. * Adhering to scheduled client transport and arriving to the facility in a timely manner. * Report to and communicate with Direct Supervisor. * Additional Duties * Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. * As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. * Interpersonal Relations   * Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.  * Take Accountability: Take constructive feedback and prevent discourse among our peers.  * Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.  * Be Professional: Wear business casual attire (please see dress code policy). Competencies * Adaptability * Customer Service * Decision Making * Dependability * Ethics * Interpersonal Skills * Job Knowledge * Conflict Management * Organization Skills * Productivity * Self-Development * Teamwork Core Functions: * Transportation * Crisis Intervention * Behavioral Management * UDS Screening * Relationship Building Performance Standards & Measurement * Compliance with essential and incidental duties; compliance with company policies and procedures. * Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines * Use of computer, telephone, and other office equipment such as a printer and fax. * Use of company network and email domain. Working Conditions * Air conditioned and well-illuminated office environment and outdoor environment. * May have several responsibilities at once. Interaction with others is constant and can be interruptive. * Work may be stressful at times due to high level workflow. * Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. * Participates in educational training, orientations, or compliance programs as needed to maintain competency. * If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing. Demands * Enthusiastic self-starter operating with sustained energy and showing great initiative. * Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.  * Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.  * Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.  * Excellent organizational skills.  * Accepts constructive criticism well in an open and non-defensive manner.  * Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.  * Ability to function independently and with flexibility.  * Ability to work under pressure, handle multiple tasks and interruptions.  * Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.  * Ability to sit, stand, or walk for extended periods of time.  * Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education: * High school diploma or equivalent with specialized mental health training or experience. * Bachelor’s degree in Mental Health area preferred. Experience: * 2-4 years' experience working in a Mental Health Treatment Facility. Licenses and Certifications: * BHT certification highly desirable * Current CPR certification highly desirable * Narcan training highly desirable * Valid driver license